Synctrack: Returns & Exchanges
- by Synctrack
- Free plan available. Free trial available.
Automate returns and exchanges with a self-service portal, return tracking, label generation, and 2900+ carrier integrations.
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About the Synctrack: Returns & Exchanges
Synctrack Returns & Exchanges makes return management simple with an automated return portal that handles the entire returns process for you. Customers can easily submit returns through a self-service portal while you automate return tracking and label generation across 2,900+ carriers including FedEx, Shippo, Sendcloud, Australia Post, Shipstation, and Easypost.
Reduce refunds by offering exchanges, store credit, gift cards, or discount codes instead. The app auto-syncs all return orders directly with your Shopify orders for centralized management and lets you create unlimited return rules and workflows to match your business needs.
With powered analytics for insights into your returns, automated notifications to keep customers informed, and seamless post-purchase experience, managing returns has never been easier. Save time on return management with 24/7 live chat support ready to help whenever you need it.
Key features
- Drive customer loyalty with self-service return portal & automated notifications
- Automate return tracking & label generation with 2900+ carrier integrations
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify and create unlimited return rule & workflow
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Pricing of Synctrack: Returns & Exchanges
STARTER
Free
- Limited to 5 return requests/month
- Unlimited carrier connection & label
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
- All features in Free, plus
- Exchange for different variant
- Refund to gift card, discount code
- Refund to online bank transfer
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
- Remove Synctrack branding
PREMIUM
$49.99 / month
or $479.90/year and save 20%
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Refund to store credit
- Partial return for BOGO/Bundle
ENTERPRISE
$149.99 / month
or $1,438.99/year and save 20%
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
