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Rich Returns & Exchanges
- by Rich Returns & Exchanges
- From $19/month. Free trial available.
- by Rich Returns & Exchanges
- From $19/month. Free trial available.
Automate returns and exchanges with self-service tools. Convert refunds into revenue with exchange-first flows and store credit options.
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About the Rich Returns & Exchanges
Automate returns and exchanges with self-service tools that convert refunds into revenue. This app handles return approvals, eligibility windows, and refund types through automated rules, helping you retain more sales while reducing service times.
Offer customers a branded, mobile-friendly self-service portal on your domain with no login required. The exchange-first design incentivizes swaps and store credit over refunds, keeping revenue in your store. US merchants benefit from Shop App integration for better return retention.
Generate prepaid return labels from 50+ carriers including UPS, USPS, Shippo, EasyPost, ShipStation, and Canada Post. The Rule Builder automates eligibility checks, approvals, refund logic, fees, and label generation. Improve customer satisfaction while optimizing your return operations and protecting your bottom line.
Launched: January 23, 2019
Key features
- Self-service portal on your domain: branded, mobile-friendly, no login required.
- Shop App integration (US merchants): much more returns retained as revenue.
- Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
- Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
- Exchange-first flows: incentivize swaps and store credit over refunds.
Integrations with:
- Customer accounts,
- EasyPost,
- Gorgias,
- Klaviyo,
- Shippo,
- ShipStation,
- Shop Minis
Pricing of Rich Returns & Exchanges
Standard
$19 / month
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Pro
$39 / month
- 50 monthly returns $0.75 per extra
- All Standard Features
- Variant Exchanges
- ResolutionHub
- Analytics
- Multi-Language Portal
- CSV Export
Premium
$99 / month
- 100 monthly returns $0.5 per extra
- All Pro Features
- Advanced Rules (10 included)
- Reports & Trends
- Auto-Refunds
- Automatic Exchanges
Enterprise Plus
$199 / month
- 500+ monthly returns (scalable)
- All Premium Features
- Custom Domain
- International Labels
- Auto-Tracking
- API Access
- Stripe Integration
