ExchangeIt Returns & Exchange
- by Stoic Labs
- From $4.99/month. Free trial available.
Simplify returns and exchanges with an admin portal and optional customer self-serve. Manage refunds, restocks, and replacements in one place.
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About the ExchangeIt Returns & Exchange
ExchangeIt Returns & Exchange helps you manage returns, exchanges, and refunds through one simple admin portal. Process customer requests quickly, restock inventory instantly, and issue refunds or store credit directly in Shopify. The app includes a branded self-service portal where customers can submit and track their own returns and exchanges. Create replacement orders with automatic inventory management, auto-calculate refund amounts, and connect with label-generation tools for smooth shipping workflows. Keep your support time low and operations organized with full control over products, quantities, and warehouse locations.
Key features
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Customer self-service portal: Branded return and exchange page for shoppers
- Instant exchanges: Create replacement orders with automatic inventory management
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Pricing of ExchangeIt Returns & Exchange
Starter
$4.99 / month
- 10 returns or exchanges per month
- Admin Request Manager
- Same Order Exchanges (new fulfillment)
- New Order Exchanges
- Return tracking
- Email notifications
Standard
$9.99 / month
- Shopper-Facing Returns Portal
- Unlimited returns and exchanges
- Refunds or Store Credit options
- Remove Exchange It Branding
- Return Rules (time, country, product)
- All Starter Features
Advanced
$19.99 / month
- All the Standard features
- Data Export
- Shipping Integration (Shippo)
- Post-return Upselling
- Multi-language Options
