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Synctrack: Returns & Exchanges
- by Synctrack
- Free plan available. Free trial available.
- by Synctrack
-
Built for Shopify
- Free plan available. Free trial available.
Automate returns and exchanges with a self-serve portal, return label generation, store credit options, and EU Withdrawal Form compliance.
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About the Synctrack: Returns & Exchanges
Synctrack Returns & Exchanges (RMA) helps you manage returns through an automated returns portal with return label generation, refunds, store credit, and analytics. The app integrates with 2,900+ carriers to automate return workflows and includes return tracking for complete visibility. Handle exchanges and reduce refunds by offering store credit, gift cards, or discount codes. The self-serve returns portal supports EU Withdrawal Forms for compliance (effective June 19, 2026). Auto-sync return status to Shopify and create unlimited return rules and workflows. Compatible with Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost, and more carriers for seamless return label generation and return management.
Launched: March 13, 2023
Key features
- Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
- RMA: Automate return labels generation & tracking with 2900+ carrier integration
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify & create unlimited return rule & workflows.
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Integrations with:
- Customer accounts,
- Shopify Flow,
- Shopify Admin,
- Australia Post,
- FedEx,
- Gorgias,
- Sendcloud,
- Shippo,
- Shipstation
Category:
Pricing of Synctrack: Returns & Exchanges
STARTER
Free
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- EU Withdrawal form effective 06/19/2026
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
PREMIUM
$49.99 / month
or $479.90/year and save 20%
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Return for BOGO/Bundle
- Advanced return analytics
ENTERPRISE
$149.99 / month
or $1,439.90/year and save 20%
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
