Best Returns and exchanges Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Dec 26, 2025
The best Shopify returns and exchanges apps help merchants convert potential refunds into exchanges and store credits while providing customers with a seamless self-service experience. These solutions offer automated return management, branded return portals, smart exchange options, and integrated shipping label generation. From ReturnZap's smart logic to PostCo's revenue retention features, these apps streamline the entire returns process while helping store owners maintain revenue and customer loyalty through hassle-free returns handling and exchange opportunities.
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#1. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates.Install from Shopify App Store
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#2. 更安心、更高效的售后保障解决方案，聚焦跨境运输高频风险
Xcotton Post Purchase Guard delivers comprehensive shipping protection for cross-border e-commerce merchants. This solution addresses common logistics risks including lost packages, damaged goods, misdelivered items, and porch theft through professional insurance coverage and claims management. The app helps reduce post-purchase disputes by offering package insurance at checkout, giving customers peace of mind while protecting your bottom line. When issues occur, Xcotton handles the entire claims process with immediate response times, eliminating the burden of managing refunds and replacements yourself. Merchants gain access to a centralized dashboard for tracking all insured orders and monitoring claim status from start to finish. This complete visibility into the claims workflow makes it easy to oversee your shipping protection program without added complexity. By covering the high-frequency risks inherent in international shipping, this post-purchase guard creates a more secure shopping experience for customers while significantly lowering your after-sales costs. The fully managed claims service means you can focus on growing your business instead of handling shipping problems.Install from Shopify App Store
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#3. Automate order tracking and returns management to reduce costs, retain more revenue
Track orders automatically with 17TRACK's real-time shipping updates, keeping your customers informed and reducing "where is my order" inquiries. Create a custom tracking page that matches your brand identity, available in multiple languages. Smart product recommendations help drive repeat purchases while the returns management system helps preserve revenue. For dropshippers, easily hide Chinese origin information with one click. Speed up PayPal fund releases and reduce chargebacks with PayPal Push integration. Get reliable support from our 24/7 customer service team to ensure smooth order tracking and returns management. The tracking page shows estimated delivery dates and lets customers monitor shipments directly on your website, building trust through transparent communication.Install from Shopify App Store
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#4. Automate returns & exchanges with a branded self-service return portal for easy returns management.
ReturnGO simplifies returns and exchanges through a branded self-service portal that puts automation at the forefront. Customers can easily process returns, request exchanges, or receive store credit through a seamless interface. The platform enables merchants to set custom return policies, eligibility rules, and automated responses for different scenarios. Track shipments and manage the entire returns process with automatic notifications, pre-paid shipping labels, and real-time updates. With support for gift returns, order cancellations, and flexible return reasons, ReturnGO creates a complete post-purchase experience. The system integrates with major shipping carriers, 3PLs, ERPs, and helpdesk solutions to keep your returns management smooth and efficient.Install from Shopify App Store
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#5. Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Manage your store's returns and exchanges with a simple, step-by-step solution that works with all shipping carriers. This app lets you create custom return policies and rules for different products, giving you complete control over your return process. Your customers can easily submit return or exchange requests through a customizable portal on your website. The portal's text, colors, and banner can be adjusted to match your store's design. Customers stay informed with automatic email updates at every stage of their return or exchange. The app's clear workflow helps both merchants and customers track requests from submission to completion. Set specific rules based on product type, condition, or other factors to maintain consistent return handling across your store.Install from Shopify App Store
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#6. Simplify your returns, exchanges, store credit, returns labels with self-registration & more
Manage your Shopify store's returns and exchanges seamlessly with Returbo. This complete post-purchase solution lets customers self-register returns, automatically generates shipping labels, and provides real-time tracking - all integrated directly into your website. Convert returns into exchanges, store credit, or refunds to improve customer retention. Customers can easily attach images and comments while requesting returns. With automated email notifications keeping everyone informed, Returbo simplifies the entire returns process for businesses across the US, EU, and Nordic regions. Handle all your return management needs in one centralized platform, from digital return forms to instant exchanges.Install from Shopify App Store
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#7. Automate returns/exchanges and protect orders with real-time updates and comprehensive coverage.
Make returns and exchanges hassle-free with Seel's complete order protection solution. Our Resolution Center lets customers easily submit returns and track their order status in real-time. The platform offers 7-day return protection and covers missing or damaged items, giving your customers peace of mind with every purchase. Merchants can manage all returns and protection claims from a single dashboard, reducing customer support workload while improving satisfaction. Perfect for businesses wanting to provide better post-purchase experiences and increase customer confidence in their store.Install from Shopify App Store
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#8. AI-powered returns automation app: Push exchanges, store credits & turn refunds into revenue.
EcoReturns automates returns, exchanges, refunds, and store credits using AI to help you turn returns into revenue. Stop losing profits to manual returns management and reduce return-to-origin rates with intelligent automation. The app handles RMA processing, shipping labels, pickups, and customer notifications automatically. Its configurable return portal lets you set custom policies, return reasons, and automation rules that match your business needs. Choose from built-in discounted shipping rates or connect your preferred carriers. Migrate easily from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Integrate with carriers, 3PL, ERP, OMS, CRM, and dropship systems through API and webhooks. AI-powered tools help lower refund rates while improving customer experience and profit margins. Proactive support ensures the app meets your specific requirements for post-purchase automation.Install from Shopify App Store
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#9. Manage returns with an automated returns and exchanges portal, return tracking & return label, etc
Synctrack Returns & Exchanges makes return management simple with an automated return portal that handles the entire returns process for you. Customers can easily submit returns through a self-service portal while you automate return tracking and label generation across 2,900+ carriers including FedEx, Shippo, Sendcloud, Australia Post, Shipstation, and Easypost. Reduce refunds by offering exchanges, store credit, gift cards, or discount codes instead. The app auto-syncs all return orders directly with your Shopify orders for centralized management and lets you create unlimited return rules and workflows to match your business needs. With powered analytics for insights into your returns, automated notifications to keep customers informed, and seamless post-purchase experience, managing returns has never been easier. Save time on return management with 24/7 live chat support ready to help whenever you need it.Install from Shopify App Store
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#10. Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
ExchangeIt Returns & Exchange helps you manage returns, exchanges, and refunds through one simple admin portal. Process customer requests quickly, restock inventory instantly, and issue refunds or store credit directly in Shopify. The app includes a branded self-service portal where customers can submit and track their own returns and exchanges. Create replacement orders with automatic inventory management, auto-calculate refund amounts, and connect with label-generation tools for smooth shipping workflows. Keep your support time low and operations organized with full control over products, quantities, and warehouse locations.Install from Shopify App Store