Sobot Live Chat & Chatbot
- by Sobot
- Free to install. Additional charges may apply.
Manage all your customer conversations in one place with Sobot's AI-powered workspace. Connect your website chat, social media, and tickets while accessing Shopify customer data for better service.
About the Sobot Live Chat & Chatbot
Sobot brings together all your customer service channels into one smart workspace. This AI-powered platform combines your website chat, social media messages, and support tickets in a unified inbox that works in your preferred language. Customer service teams can access Shopify order details and customer information directly within the platform, making it easier to provide informed support. With real-time monitoring and analytics, supervisors can track performance and ensure quality service across all channels. The integrated AI chatbot helps deliver quick, personalized responses to common customer questions, while the ticketing system keeps all customer interactions organized and accessible.
Key features
- Integrate various communication channels seamlessly.
- Deliver immediate, personalized solutions to customer inquiries and concerns.
- Real-time monitoring and analytics for efficient supervisory management.
