Chatway Live Chat & WhatsApp
- by Premio
- Free plan available. Free trial available.
Provide seamless customer support through live chat, WhatsApp, and FAQ. Manage conversations in one inbox, use canned responses, and access customer data. Available on web, iOS & Android for on-the-go support.
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About the Chatway Live Chat & WhatsApp
Connect with customers instantly through our professional live chat and WhatsApp support solution. The easy-to-use chat inbox lets your team manage customer conversations, send personalized responses, and access important Shopify data like orders and cart details. Set up automated FAQ responses and save common replies to handle inquiries faster. Monitor support conversations and assign them to specific agents for seamless customer service. With mobile apps for iOS and Android, your team can provide real-time support from anywhere. Integrate multiple messaging channels including WhatsApp, Facebook Messenger, Instagram, and Telegram to meet customers where they prefer to chat. The intuitive inbox system helps organize and track all customer interactions in one place for better service delivery.
Key features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
Pricing of Chatway Live Chat & WhatsApp
Free
Free
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
Solo
$29 / month
or $288/year and save 17%
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Messenger & Instagram integration
- Live translation & multilingual widget
- Custom widget & agent visibility
- Add more seats for $19/mo per seat
Team
$79 / month
or $780/year and save 18%
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Add more seats for $19/mo per seat
Plus
$149 / month
or $1,428/year and save 20%
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Add more seats for $19/mo per seat
