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ChannelReply

ChannelReply

Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

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  • ChannelReply Screenshot
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  • ChannelReply Screenshot
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About the ChannelReply

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support.Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen.Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.

Key features

  • View order info from unlimited Shopify stores in a single app.
  • Reply directly to customer messages and even to order notifications.
  • Personalize canned replies and autoreplies with order info (N/A in Help Scout).
  • Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
  • Identify messages by store, contact form used, order value and other details.

Integrations with:

  • Zendesk
  • Freshdesk
  • Re:amaze
  • Zoho Desk
  • Kustomer
  • Onsite Support

Pricing of ChannelReply

Standard

$39/month

  • Up to 200 messages/month included
  • Unlimited Shopify, Amazon, eBay and Walmart integrations
  • One Helpdesk Integration
  • Unlimited Users

Pro

$79/month

  • Up to 1,000 messages/month included
  • All Standard features

Enterprise

$199/month

  • Up to 4,000 messages/month included
  • All Standard features
Install from Shopify App Store