ChannelReply

ChannelReply integrates your Shopify order information directly into your customer support helpdesk, making customer service faster and more efficient. View detailed customer data, order status, tracking IDs, and shipping information right next to your support conversations - no more switching between screens. The app works with multiple Shopify stores and lets you manage everything in one place. Respond to customer messages and order notifications while having all essential order details at your fingertips. Set up automatic responses based on order value, customize message templates with order information, and handle refunds or order updates directly through your helpdesk. Tag important customers and high-value orders automatically to provide priority support when needed.