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Order Edit Customer Service

Order Edit Customer Service

Let customers edit orders, cancel, and reorder with one click. Reduce support workload while improving customer experience with self-service options on order status pages and account pages.

  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot
  • Order Edit Customer Service Screenshot

About the Order Edit Customer Service

Give your customers the freedom to manage their own orders with this practical self-service solution. Customers can easily edit, cancel, or reorder unfulfilled orders without waiting for customer support assistance. When editing orders, the app cancels the original order and adds items to a shopping cart, providing complete flexibility. The customer portal is accessible through order status pages, confirmation emails, and account pages. The app automatically handles refunds across all Shopify payment gateways and manages inventory restocking. Setup takes just 5 minutes, with customizable rules for order editing duration and display options. This app reduces customer support workload while improving the shopping experience. It works seamlessly with third-party fulfillment services, making order management more efficient for both customers and merchants.

Key features

  • Your customers can cancel, edit or reorder on their own (one-click self-service)
  • Customer Portal on the order status, confirmation e-mail and account page
  • Only unfulfilled orders are editable. Works well with third-party fulfillment.
  • 5 minute setup with easy custom rules (Ex. duration limit) and display settings
  • Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock

App highlights:

    • Use directly in Shopify admin
    • Works with the latest themes

Integrations with:

  • Checkout
  • Customer accounts

Pricing of Order Edit Customer Service

Shopify Basic

$4.99 / month

  • Unlimited for stores on "Basic plan"

Shopify

$8.99 / month

  • Unlimited for stores on "Shopify plan"

Shopify Advanced

$24.99 / month

  • Unlimited for stores on "Advanced plan"

Shopify Plus

$99.99 / month

  • Unlimited for stores on "Shopify Plus"
Install from Shopify App Store