Best Helpdesk Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Aug 30, 2025
The best Shopify helpdesk apps combine essential customer support tools like live chat, AI chatbots, and ticket management systems to deliver seamless customer service. From WhatsApp integration and automated responses to multi-channel support and self-service options, these solutions help merchants handle customer inquiries efficiently. With features like AI-powered ticket resolution, knowledge bases, and omnichannel communication, these apps ensure merchants can provide 24/7 support while reducing response times and support costs.
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#1. Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Connect with customers instantly through our professional live chat and WhatsApp support solution. The easy-to-use chat inbox lets your team manage customer conversations, send personalized responses, and access important Shopify data like orders and cart details. Set up automated FAQ responses and save common replies to handle inquiries faster. Monitor support conversations and assign them to specific agents for seamless customer service. With mobile apps for iOS and Android, your team can provide real-time support from anywhere. Integrate multiple messaging channels including WhatsApp, Facebook Messenger, Instagram, and Telegram to meet customers where they prefer to chat. The intuitive inbox system helps organize and track all customer interactions in one place for better service delivery.Install from Shopify App Store
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#2. WhatsApp Marketing & Broadcasts. Automated WhatsApp Abandoned Cart. Official WhatsApp Business API
Connect with customers directly through WhatsApp using DelightChat's official Business API with green tick verification. This complete WhatsApp marketing and support solution helps Shopify merchants send automated messages for cart recovery, COD order confirmation, and order updates. The integrated helpdesk brings together conversations from WhatsApp, Instagram, Facebook, Email, and Live Chat in one place. Teams can respond faster using AI assistance and chatbots while managing customer support efficiently. Sync your product catalog to WhatsApp, send targeted broadcast messages to customer segments, and automate personalized communications for better engagement. With smart routing and canned responses, your team can handle multiple support channels seamlessly while maintaining quality customer service.Install from Shopify App Store
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#3. Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Give your customers the freedom to edit their orders without contacting support. This order editor app lets shoppers update shipping addresses, modify product variants, add or remove items, and adjust order notes or gift messages directly from thank you pages, status pages, and confirmation emails. Set custom rules to control what changes are allowed and when customers can make them. The app handles automatic payment collection for shipping differences, new items, and taxes. Compatible with major platforms like ShipStation and Recharge, this self-serve solution helps reduce returns while keeping customers satisfied with their shopping experience. Perfect for stores looking to minimize support tickets and provide better post-purchase service.Install from Shopify App Store
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#4. Orka is a Live chat to talk to your customers. Real time support and product recommendations.
Experience real-time customer support with Orka's live chat solution, seamlessly integrated into your Shopify dashboard. Connect instantly with store visitors, answer their questions, and provide personalized product recommendations while they browse. The mobile-responsive chat interface makes it simple to engage with customers across all devices. With an easy setup process that takes just minutes, you can start meaningful conversations that help convert visitors into loyal customers. Orka's user-friendly design ensures smooth communication between you and your shoppers, all within your familiar Shopify environment. Make every customer interaction count with direct, real-time engagement that builds trust and improves the shopping experience.Install from Shopify App Store
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#5. Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI-powered CRM platform helps merchants deliver exceptional customer support through intelligent data management. By combining Shopify order information with customer interactions, support teams can access complete customer profiles and handle inquiries across multiple channels. The system offers automated chatbots, customizable message templates, and direct order management capabilities including refunds and cancellations. With comprehensive search features and integrated customer data, merchants can provide more personalized service experiences. This customer-centric solution makes support operations more efficient while helping businesses build stronger relationships with their customers through informed, responsive service.Install from Shopify App Store
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#6. Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI
Meet lookfor, an intelligent AI chatbot solution that combines customer support and sales automation in one platform. The AI agent handles essential support tasks including order tracking, address updates, and personalized product recommendations. With built-in live chat and automated ticket management, your team can provide faster customer service while the AI chatbot engages visitors with smart product suggestions. The system includes an AI quiz builder to capture leads and comprehensive analytics to measure customer interactions. Use automated FAQ responses and proactive messaging to guide customers through their shopping journey, making it easier to convert inquiries into sales. The AI product finder helps customers discover exactly what they're looking for, while the analytics dashboard reveals insights to improve your support performance.Install from Shopify App Store
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#7. AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Experience comprehensive customer service automation with Willdesk's AI-powered help desk solution. The smart GPT-4 AI agent handles common requests like order tracking, returns, and address changes automatically. Connect all your support channels - email, live chat, Instagram, Messenger, and WhatsApp - in one unified ticketing system. The intelligent workflow builder helps recover abandoned carts, suggest products, and provide instant FAQ responses. Willdesk integrates seamlessly with Shopify and popular tracking apps like ParcelPanel and TrackingMore. Create a professional customer experience with a branded help center, customizable widget, and FAQ pages. Manage customer conversations across channels while maintaining a complete customer index. Connect with your favorite marketing tools like Klaviyo and Mailchimp for better customer engagement. Perfect for multi-store operations with flexible customization options for fonts, style, and support content.Install from Shopify App Store
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#8. Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
QuickCEP combines live chat, AI chatbots, and marketing tools to help e-commerce businesses deliver better customer service. The platform unifies messages from multiple channels including Instagram, Messenger, Email, WhatsApp, and TikTok Shop into one inbox for seamless customer communication. AI-powered chatbots provide round-the-clock customer support, while real-time behavior tracking offers valuable customer insights. Using the customer data platform (CDP), businesses can create targeted email campaigns and pop-ups for specific customer segments. The integration with your Shopify store takes just three steps, making it simple to start engaging with customers across all channels.Install from Shopify App Store
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#9. Your trusted sales concierge designed to boost sales and LTV through your existing customers.
Channel Sales Chat Bot CRM is your complete sales concierge solution that helps convert website visitors into loyal customers. Our integrated CRM system lets you identify and engage with high-value customers through personalized live chat support. The AI agent ALF handles routine inquiries automatically, while your team can collaborate seamlessly using the built-in messenger. Create targeted marketing campaigns and automated chatbots to maintain customer relationships and increase lifetime value. With unlimited chat features, customizable automation, and comprehensive customer tracking, this all-in-one platform helps prevent churn and builds lasting customer connections.Install from Shopify App Store
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#10. Send winback emails generated by AI to drive revenue. Increase customer retention with no work.
Turn one-time shoppers into loyal repeat customers with Retain AI's automated winback email system. This smart app analyzes your Shopify store data and automatically identifies customers who haven't returned. It creates personalized, 1:1 emails tailored to each customer's purchase history, complete with custom images. The app handles everything - from customer segmentation to email generation and sending. These personalized winback campaigns consistently achieve higher conversion rates than standard email marketing, helping reduce customer churn and drive more sales revenue. Perfect for consumer brands looking to increase customer retention without adding to their workload.Install from Shopify App Store