SB: Helpdesk Ticketing & FAQs
- by Shark Byte, Inc
- Free to install. Free trial available.
Get complete customer support with AI-powered FAQs, product tabs, and live chat. Handle all support tickets from email, chat, and Messenger in one place while offering 24/7 self-service options.
About the SB: Helpdesk Ticketing & FAQs
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Pricing of SB: Helpdesk Ticketing & FAQs
Free
Free to install
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product tabs
- Live chat/chatbot (1)
- Helpdesk (10 tickets/mo)
Basic
$5.99 / month
- Unlimited FAQs (with GPT-4)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited LiveChat & Chatbot
- Unlimited support agents
- Helpdesk (50 tickets/mo)
- No branding
Standard
$19.99 / month
- Everything in Basic, plus:
- Helpdesk (300 tickets/mo)
- FAQ translations (up to 5)
Advanced
$49.99 / month
- Everything in Basic, plus:
- Helpdesk ticketing system (1000 tickets)
- Unlimited FAQ translations
- Support priority
- Feature request priority
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