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SB: Helpdesk, Live Chat & FAQs
- by Shark Byte, Inc
- Free to install. Free trial available.
- by Shark Byte, Inc
- Free to install. Free trial available.
All-in-one helpdesk with live chat, AI FAQ builder, and product tabs to deliver faster, centralized customer support.
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About the SB: Helpdesk, Live Chat & FAQs
HelpCenter is an all-in-one helpdesk solution that combines live chat, AI FAQ builder, and product tabs to simplify customer support. Create SEO-friendly FAQ pages, knowledge base sections, and product FAQs using ChatGPT. The app offers 25+ templates for FAQ pages, self-service widgets, contact forms, and product tabs. Manage customer inquiries from email, chat, and Facebook Messenger through a single helpdesk. Customers can find answers, track orders, and contact your team via the self-service widget. Add shared tabs across multiple products and translate FAQs into multiple languages with LangShop integration. Deliver reliable omnichannel support with centralized ticketing, chatbot functionality, and multi-channel communication tools all in one place.
Launched: December 8, 2015
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Integrations with:
- Shopify Admin,
- ChatGPT,
- Facebook Messenger,
- LangShop
Pricing of SB: Helpdesk, Live Chat & FAQs
Free
Free to install
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
or $59.99/year and save 17%
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
$19.99 / month
or $199.99/year and save 17%
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Advanced
$49.99 / month
or $498.96/year and save 17%
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
