Best alternatives for Enorm Ask a question Shopify app in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Jan 17, 2026
Deliver exceptional customer service with dedicated helpdesk solutions for your Shopify store. From AI-powered chatbots and live chat to WhatsApp integration and multi-channel support, these apps help you manage customer inquiries, resolve tickets faster, and provide 24/7 assistance. Handle everything from order modifications to automated responses through user-friendly helpdesk systems designed specifically for online retailers. Whether you need simple contact forms or comprehensive customer service automation, find the right tools to keep your shoppers satisfied and supported.
-
#1. Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Connect with customers instantly through our professional live chat and WhatsApp support solution. The easy-to-use chat inbox lets your team manage customer conversations, send personalized responses, and access important Shopify data like orders and cart details. Set up automated FAQ responses and save common replies to handle inquiries faster. Monitor support conversations and assign them to specific agents for seamless customer service. With mobile apps for iOS and Android, your team can provide real-time support from anywhere. Integrate multiple messaging channels including WhatsApp, Facebook Messenger, Instagram, and Telegram to meet customers where they prefer to chat. The intuitive inbox system helps organize and track all customer interactions in one place for better service delivery.Install from Shopify App Store
-
#2. Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio combines live chat, chatbot automation, and AI capabilities to create a complete customer support solution for your Shopify store. The app enables real-time customer engagement through live chat while letting you set up automated responses for 24/7 support. With its AI-powered features, you can offer personalized product recommendations and resolve common customer inquiries automatically. Track visitor behavior, view customer shopping carts, and increase sales by sending targeted discount codes - all managed from a single, user-friendly help desk. Whether you need to provide instant support, automate responses, or drive more sales, Tidio's Shopify-specific features help you deliver better customer service while growing your business.Install from Shopify App Store
-
#3. AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Experience comprehensive customer service automation with Willdesk's AI-powered help desk solution. The smart GPT-4 AI agent handles common requests like order tracking, returns, and address changes automatically. Connect all your support channels - email, live chat, Instagram, Messenger, and WhatsApp - in one unified ticketing system. The intelligent workflow builder helps recover abandoned carts, suggest products, and provide instant FAQ responses. Willdesk integrates seamlessly with Shopify and popular tracking apps like ParcelPanel and TrackingMore. Create a professional customer experience with a branded help center, customizable widget, and FAQ pages. Manage customer conversations across channels while maintaining a complete customer index. Connect with your favorite marketing tools like Klaviyo and Mailchimp for better customer engagement. Perfect for multi-store operations with flexible customization options for fonts, style, and support content.Install from Shopify App Store
-
#4. Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
DelightChat helps Shopify merchants automate customer support and marketing through the official WhatsApp Business API with green tick verification. This CRM platform lets you send personalized WhatsApp marketing broadcasts to segmented audiences, recover abandoned carts, and confirm COD orders automatically. The omnichannel helpdesk brings together conversations from WhatsApp, Instagram, Facebook, Email, and Live Chat into one unified team inbox. Teams can respond faster using AI chatbot, AI assist features, smart routing, and canned responses. Key automation includes cart recovery messages, order confirmations, back in stock alerts, and review requests. You can showcase products in your WhatsApp Catalog, verify COD orders to convert them to prepaid, and auto-sync your product catalog. The platform combines WhatsApp automation with intelligent customer engagement tools to help you manage support tickets and run targeted marketing campaigns from a single dashboard.Install from Shopify App Store
-
#5. Helpdesk & chat inbox by the ex-Lifetimely founders
Meet Commslayer, a comprehensive helpdesk solution created by the former Lifetimely founders. This all-in-one support platform combines email, social media, and live chat communications into a single, unified inbox. The integrated AI technology automatically filters spam comments, provides smart reply suggestions, and helps organize support tickets efficiently. Support agents can manage customer service tasks directly from the helpdesk, including checking order details, processing refunds, and handling order cancellations. The platform includes essential features like macros, automations, custom views, and detailed reporting for team managers. What sets Commslayer apart is its unlimited agent seats and ticket handling capacity, making it a cost-effective choice for growing businesses. With real-time access to order history and shipping information, your support team can deliver informed, timely assistance across all communication channels.Install from Shopify App Store
-
#6. Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
HelpCenter delivers complete customer support with integrated Helpdesk, Live Chat, and AI-powered FAQs. Build FAQ pages and knowledge bases instantly using ChatGPT-4, with seamless translation through LangShop. The live chat keeps you connected 24/7, while the unified inbox manages all inquiries from email, chat, and Facebook Messenger in one place. Choose from 25+ templates for FAQ pages, self-service widgets, contact forms, and product tabs. Add customizable product tabs and share content across multiple products. The self-service widget includes order tracking, FAQs, and contact forms on any page. With omnichannel support combining helpdesk, chatbot, and messaging tools, you can deliver fast, centralized service that builds customer loyalty.Install from Shopify App Store
-
#7. Let customers edit orders and add upsell products post-purchase without contacting support.
Enable customers to edit their orders after purchase without contacting support. This order editing app lets shoppers modify billing addresses, exchange items, adjust product options, and add customizations themselves. Merchants can handle order changes, automate edits with Flow, and recover abandoned carts all in one place. Create detailed draft orders for custom sales, wholesale, backorders and preorders. Process order modifications and payment requests smoothly while offering customers the convenience of self-serve editing. Perfect for managing address changes, product adjustments, and tax modifications while reducing support tickets.Install from Shopify App Store
-
#8. Let customers edit, cancel and reorder on their own for a better customer experience.
Give your customers the freedom to edit, cancel, and reorder their purchases without contacting support. Orderify adds a self-service customer portal to your order status pages, confirmation emails, and account section. Customers can easily modify unfulfilled orders or place one-click reorders, while automatic refunds and inventory restocking handle the backend processes. The app works seamlessly with all Shopify payment gateways and third-party fulfillment services. Setup takes just 5 minutes, letting you customize rules like editing time limits and display options. When customers edit orders, Orderify cancels the original purchase and moves items to the cart for modifications, ensuring a smooth shopping experience while reducing support workload.Install from Shopify App Store
-
#9. Provide Great Customer and Stakeholder Services with Straightforward Multi-field and Reliable Forms
Create professional contact forms with 10 customizable input fields to connect with customers, leads, and business partners. Build forms for customer support, returns, job applications, and supplier onboarding with options like multiple choice, checkboxes, and file attachments. Place forms strategically on landing pages and product pages to capture email addresses and phone numbers. Set up automatic email responses and manage submissions through a simple dashboard. Each form can be styled with custom colors, images, and display rules to match your store's design. Get help anytime with 24/7 in-app chat support for technical setup and email integration questions.Install from Shopify App Store
-
#10. Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
QuickCEP combines live chat, AI chatbots, and marketing tools to help e-commerce businesses deliver better customer service. The platform unifies messages from multiple channels including Instagram, Messenger, Email, WhatsApp, and TikTok Shop into one inbox for seamless customer communication. AI-powered chatbots provide round-the-clock customer support, while real-time behavior tracking offers valuable customer insights. Using the customer data platform (CDP), businesses can create targeted email campaigns and pop-ups for specific customer segments. The integration with your Shopify store takes just three steps, making it simple to start engaging with customers across all channels.Install from Shopify App Store