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Best alternatives for Enorm Ask a question Shopify app in 2027 [Updated]
Enorm Ask a question
by
EnormApps
$3.99/month. Free trial available.
This app provides a way to let customers ask questions directly on product pages and single page
Compare with % app %PickYourApp Review Team
6 min read
•
Aug 25, 2026
Deliver exceptional customer service with dedicated helpdesk solutions for your Shopify store. From AI-powered chatbots and live chat to WhatsApp integration and multi-channel support, these apps help you manage customer inquiries, resolve tickets faster, and provide 24/7 assistance. Handle everything from order modifications to automated responses through user-friendly helpdesk systems designed specifically for online retailers. Whether you need simple contact forms or comprehensive customer service automation, find the right tools to keep your shoppers satisfied and supported.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Redo helps online stores improve their operations with smart returns management and fulfillment solutions. The platform focuses on increasing profits through AI-powered exchange options and personalized customer service. Merchants can manage shipping, track orders, and engage customers through branded landing pages. The built-in email marketing system includes shoppable content and AI targeting to drive sales. With automated self-service flows and mobile-friendly tools, businesses can deliver better customer experiences while reducing return rates. The platform's unified inbox and A/B testing features help optimize customer service and checkout performance for higher conversion rates. -
#2. Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
Tidio combines live chat, email, Instagram and WhatsApp support in one helpdesk, powered by Lyro AI agent that handles customer service and drives sales. Lyro answers questions and takes action on orders - processing refunds, cancellations, order edits and status updates in Shopify or any CRM via API, all within your custom rules. On product pages, the AI agent proactively engages shoppers, compares products, makes recommendations and adds items to cart. When human support is needed, your team accesses the unified inbox with full order history and live cart visibility, sending products, discounts and order updates directly. Manage conversations across chat, email and social channels from web or mobile app. Control AI usage with capped limits to avoid billing surprises - Lyro pauses when your threshold is reached. -
#3. Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants handle customer service through live chat, AI chatbot, and shared helpdesk inbox. The app supports WhatsApp Business, Facebook Messenger, Instagram DMs, and email all from one place. Teams can manage customer support conversations using canned responses and saved replies for faster service. The AI agent answers common questions automatically and hands off chats to human agents when needed. Merchants get access to Shopify cart data, orders, and coupons directly in the live chat support inbox. Create FAQ pages to help customers find answers quickly. Mobile apps for iOS and Android let you provide customer support anywhere. View past live chat conversations, follow up with visitors, and send relevant offers from the inbox. Manage support across web and mobile platforms while delivering 24/7 customer service through the AI chatbot and live chat widget. -
#4. AI-powered helpdesk & chat by the ex-Lifetimely founders
This AI helpdesk brings together live chat, email, WhatsApp, Instagram, Facebook, and TikTok messages into one unified inbox. Built by the ex-Lifetimely founders, it helps support teams resolve tickets faster with AI that handles customer inquiries, edits orders, drafts replies, summarizes threads, and auto-translates over 40 languages. The AI agent works across all channels to resolve helpdesk tickets automatically. It moderates comments on Instagram, Facebook, and TikTok ads and posts. Native subscription support includes Recharge, Skio, Loop, Stay.ai, Kaching, and Appstle—all managed directly inside the helpdesk. Every plan includes unlimited agents and seats, even the Free plan. No per-agent pricing means your entire team can access the helpdesk without extra costs. -
#5. AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
This AI chatbot and live chat solution turns customer support into sales opportunities across multiple channels. The AI agent actively engages shoppers on live chat, WhatsApp, Instagram, and email with proactive conversations that drive revenue. The chatbot handles essential customer service tasks including order tracking, returns, discounts, product recommendations, upsells, and cart recovery. It provides 24/7 customer support with FAQ automation, sizing help, and shipping information across all channels. Built specifically for Shopify, this AI chat agent takes real actions like checking stock, processing COD orders, and managing refunds. The multilingual conversational AI works as a shopping assistant that connects every interaction to sales while operating continuously. Custom tools let it integrate with your CRM and other software to deliver comprehensive AI-powered customer service and support automation. -
#6. AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Experience comprehensive customer service automation with Willdesk's AI-powered help desk solution. The smart GPT-4 AI agent handles common requests like order tracking, returns, and address changes automatically. Connect all your support channels - email, live chat, Instagram, Messenger, and WhatsApp - in one unified ticketing system. The intelligent workflow builder helps recover abandoned carts, suggest products, and provide instant FAQ responses. Willdesk integrates seamlessly with Shopify and popular tracking apps like ParcelPanel and TrackingMore. Create a professional customer experience with a branded help center, customizable widget, and FAQ pages. Manage customer conversations across channels while maintaining a complete customer index. Connect with your favorite marketing tools like Klaviyo and Mailchimp for better customer engagement. Perfect for multi-store operations with flexible customization options for fonts, style, and support content. -
#7. An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.
Richpanel is an AI-native helpdesk that handles customer support tickets from start to finish. A manager AI studies your store, tickets, and policies to write playbooks that guide your AI agents. These agents resolve order status, returns, refunds, cancellations, and subscription requests in your brand voice without human intervention. You control the guardrails: set refund limits, define what needs approval, and decide when to escalate. A QA agent reviews closed conversations to find and fix gaps in service quality. Your support team works from one unified inbox that brings together email, chat, social media, SMS, and every store you manage. The AI agents handle routine tickets end to end while your team focuses on exceptions and complex cases. The platform is SOC 2 Type II, HIPAA, and GDPR audited for security and compliance. Perfect for ecommerce businesses looking to automate customer support while maintaining quality and control. -
#8. Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
DelightChat helps Shopify merchants automate customer support and marketing through the official WhatsApp Business API with green tick verification. This CRM platform lets you send personalized WhatsApp marketing broadcasts to segmented audiences, recover abandoned carts, and confirm COD orders automatically. The omnichannel helpdesk brings together conversations from WhatsApp, Instagram, Facebook, Email, and Live Chat into one unified team inbox. Teams can respond faster using AI chatbot, AI assist features, smart routing, and canned responses. Key automation includes cart recovery messages, order confirmations, back in stock alerts, and review requests. You can showcase products in your WhatsApp Catalog, verify COD orders to convert them to prepaid, and auto-sync your product catalog. The platform combines WhatsApp automation with intelligent customer engagement tools to help you manage support tickets and run targeted marketing campaigns from a single dashboard. -
#9. Give customers freedom to edit orders themselves, hassle-free & purchase more products post-purchase
Let customers edit their orders after checkout without contacting support. This app enables self-service order editing so shoppers can update shipping addresses, change product quantities, swap items, modify sizes and colors, or cancel orders before fulfillment. You stay in control with customizable time limits, order-specific permissions, and fraud prevention settings. Increase your average order value with post-purchase upsells that let customers add personalized product offers to their existing order in one click—no separate checkout needed. The app integrates seamlessly with Flow, ShipStation, NetSuite, and other tools to keep your workflows connected. Save time on customer service while giving shoppers the freedom to make changes themselves and purchase more products hassle-free. -
#10. All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter is an all-in-one helpdesk solution that combines live chat, AI FAQ builder, and product tabs to simplify customer support. Create SEO-friendly FAQ pages, knowledge base sections, and product FAQs using ChatGPT. The app offers 25+ templates for FAQ pages, self-service widgets, contact forms, and product tabs. Manage customer inquiries from email, chat, and Facebook Messenger through a single helpdesk. Customers can find answers, track orders, and contact your team via the self-service widget. Add shared tabs across multiple products and translate FAQs into multiple languages with LangShop integration. Deliver reliable omnichannel support with centralized ticketing, chatbot functionality, and multi-channel communication tools all in one place.