ProProfs ‑ Live Chat & Chatbot

by ProProfs
Free to install. Free trial available.

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by ProProfs
0.0 (0)
on
Free to install. Free trial available.

Live chat and AI customer service agent that provides instant, automated support trained on your website, help center, and FAQs.

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About the ProProfs ‑ Live Chat & Chatbot

ProProfs Chat delivers live chat and AI customer service agents that provide instant, automated support for your Shopify store. Train AI agents using your website content, help center articles, uploaded files, and FAQs—no coding required. These intelligent agents resolve customer issues, complete tasks, and help grow sales by pulling AI-generated answers from your trained data with cited sources. Action-based agents can update orders, schedule meetings, and trigger Slack or email alerts automatically. Sentiment analysis and churn risk scoring identify customers who need immediate attention, while AI-generated resolution summaries document every chat interaction for your team.

Launched: January 17, 2022

Key features

AI agents trained on your website, help center, uploaded files, and FAQs
AI-generated answers pull from your trained data, with the source cited
Action-based agents update orders, schedule meetings, or trigger Slack/email ale
Sentiment analysis and churn risk scoring flag who needs attention
AI-generated resolution summaries after every chat