Moose: AI Chatbot & Live Chat
- by MOOSE INNOVATIONS INC.
- Free
AI chatbot with live chat handoff. Automate 24/7 customer support, unify all channels in one inbox, and provide instant answers.
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About the Moose: AI Chatbot & Live Chat
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.
Key features
- AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
- 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
- Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
- Multilingual self-service: Track order & search FAQ, Social redirect buttons
- Product FAQs: Set unique FAQs per product to quickly answer customer questions
