Best Chat Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Oct 12, 2025
The best Shopify chat apps combine essential customer communication tools like WhatsApp, live chat, and AI chatbots to help merchants provide 24/7 support, recover abandoned carts, and connect with shoppers across multiple channels. From automated WhatsApp marketing and cart recovery to AI-powered sales assistants and multilingual support widgets, these top-rated solutions enable seamless customer service while driving conversions through personalized interactions and instant responses.
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#1. AI-Powered Customer Support: AI Chatbot + Omnichannel in one app
MooseDesk AI Chatbot delivers intelligent customer support by learning your store's products, FAQs, and common questions to provide accurate, instant responses. This smart assistant handles customer inquiries 24/7 through live chat, email, WhatsApp, Messenger, and Instagram - all managed from one central inbox. Customers can track orders and browse multilingual self-service FAQs while the chatbot suggests relevant products and seamlessly transfers complex conversations to your team. With product-specific FAQs and mobile app access, you're always connected to provide responsive customer service across all channels.Install from Shopify App Store
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#2. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Connect with customers through their favorite messaging apps using Chaty's all-in-one chat solution. Add multiple chat buttons including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and Instagram to your store. Customers can reach you via SMS, phone calls, email, or social media platforms like TikTok and WeChat. Customize your chat widget with branded colors, fonts, and welcome messages. Set up a WhatsApp business chat with preset messages to engage visitors instantly. Track customer interactions through Google Analytics to improve your chat support. Perfect for both desktop and mobile users, Chaty helps you provide better customer service and close more sales through direct messaging.Install from Shopify App Store
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#3. One app for WhatsApp chat, cart recovery, omnichannel CRM & AI-powered support
Recover abandoned carts and engage customers effectively with KwikEngage's all-in-one WhatsApp solution. This smart app helps you automate cart recovery campaigns, send order updates, and run reactivation campaigns directly through WhatsApp. Convert anonymous visitors into customers with personalized messaging and complete checkouts within WhatsApp itself. The built-in AI chatbot handles customer support queries while the omnichannel CRM keeps all conversations organized. With features like automated retries and A/B testing, you'll see improved message delivery rates and better customer engagement. Perfect for D2C brands looking to increase sales through automated WhatsApp marketing and intelligent customer support.Install from Shopify App Store
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#4. AI powered commerce. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
BusinessOnBot is a WhatsApp marketing and customer support solution that helps D2C brands manage communications across WhatsApp, Instagram, and email channels. The platform reduces customer acquisition costs (CAC) and RTO rates through automated messaging and real-time customer engagement. Send automated order updates, recover abandoned carts, and provide instant customer support through a unified dashboard. The AI-powered system handles common customer queries automatically while providing agents with analytics and insights for personalized interactions. Drive sales directly through WhatsApp commerce features and convert COD orders to prepaid through targeted automation. Improve customer retention by maintaining consistent communication across channels with automated campaigns, timely order notifications, and quick response times. Track performance and customer behavior to deliver relevant messaging that increases conversions and builds lasting relationships.Install from Shopify App Store
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#5. Send automated order confirmation calls in urdu or english to any Mobile number in Pakistan.
Reduce unexpected returns on cash-on-delivery orders with automated order confirmation calls in Pakistan. This app lets you send pre-recorded voice calls in Urdu or English to verify customer orders instantly. When customers receive the call, they can confirm their order by pressing 1, cancel with 2, or request a callback with 3. The system automatically updates order tags based on customer responses, helping store owners save time and minimize bogus orders. Perfect for businesses dealing with Pakistani customers who prefer voice communication over text messages. Send clear, automated verification calls and get real-time order confirmations to ensure successful deliveries.Install from Shopify App Store
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#6. Let GPT do the selling: An AI Chatbot that drives sales and manages support 24/7
Meet Verifast, the GPT-powered AI chatbot that works around the clock to drive sales and support customers on your Shopify store. This intelligent sales bot engages shoppers in multiple languages, providing instant answers to product questions and helping customers find exactly what they need. The AI chatbot actively reduces cart abandonment, suggests relevant products, and increases average order value through smart recommendations. When customers need support, Verifast handles common queries automatically while seamlessly transferring complex conversations to your live agents. The chatbot learns your brand voice and adapts its communication style to match your team's tone. Track customer interactions and shopping behavior through detailed AI chat insights to better understand your audience and improve conversions.Install from Shopify App Store
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#7. Helpdesk & chat inbox by the ex-Lifetimely founders
Meet Commslayer, a comprehensive helpdesk solution created by the former Lifetimely founders. This all-in-one support platform combines email, social media, and live chat communications into a single, unified inbox. The integrated AI technology automatically filters spam comments, provides smart reply suggestions, and helps organize support tickets efficiently. Support agents can manage customer service tasks directly from the helpdesk, including checking order details, processing refunds, and handling order cancellations. The platform includes essential features like macros, automations, custom views, and detailed reporting for team managers. What sets Commslayer apart is its unlimited agent seats and ticket handling capacity, making it a cost-effective choice for growing businesses. With real-time access to order history and shipping information, your support team can deliver informed, timely assistance across all communication channels.Install from Shopify App Store
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#8. Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Meet your 24/7 AI-powered customer support solution with Chatty's smart chatbot and live chat system. Built with ChatGPT 4.0, this AI assistant handles product questions, makes personalized recommendations, and helps track orders - even when you're not available. Manage all your customer conversations from WhatsApp, Facebook Messenger, Instagram, and email in one unified inbox. Your team can easily collaborate on customer support from anywhere using the mobile app. Create a self-service FAQ help center where customers can quickly find answers to common questions. Set up automated messages based on visitor behavior to provide proactive support and drive more sales.Install from Shopify App Store
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#9. AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Experience comprehensive customer service automation with Willdesk's AI-powered help desk solution. The smart GPT-4 AI agent handles common requests like order tracking, returns, and address changes automatically. Connect all your support channels - email, live chat, Instagram, Messenger, and WhatsApp - in one unified ticketing system. The intelligent workflow builder helps recover abandoned carts, suggest products, and provide instant FAQ responses. Willdesk integrates seamlessly with Shopify and popular tracking apps like ParcelPanel and TrackingMore. Create a professional customer experience with a branded help center, customizable widget, and FAQ pages. Manage customer conversations across channels while maintaining a complete customer index. Connect with your favorite marketing tools like Klaviyo and Mailchimp for better customer engagement. Perfect for multi-store operations with flexible customization options for fonts, style, and support content.Install from Shopify App Store
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#10. All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.
Drive more sales through WhatsApp marketing with comprehensive cart recovery, subscriber management, and automated campaigns. Convert abandoned carts into purchases while building a loyal customer base through WhatsApp broadcasts and chatbot interactions. Create personalized shopping experiences with product recommendations, upselling, and cross-selling opportunities. The integrated omnichannel helpdesk lets you manage customer conversations, automate responses, and provide seamless support. Set up a WhatsApp shop, collect customer data, and turn COD orders into prepaid transactions. Generate product reviews directly through WhatsApp and sync them with popular review platforms like Judgeme and Loox. Grow your subscriber list using engaging spin-the-wheel games and strategic exit popups.Install from Shopify App Store