Best Chat Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Dec 26, 2025
The best Shopify chat apps combine essential customer communication tools like WhatsApp, live chat, and AI chatbots to help merchants provide 24/7 support, recover abandoned carts, and connect with shoppers across multiple channels. From automated WhatsApp marketing and cart recovery to AI-powered sales assistants and multilingual support widgets, these top-rated solutions enable seamless customer service while driving conversions through personalized interactions and instant responses.
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#1. Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly
This AI chatbot delivers 24/7 customer support by learning your store's products, FAQs, and Q&A to provide accurate answers instantly. The smart chatbot automation handles customer inquiries around the clock with intelligent product suggestions and seamless handoff to live chat when needed. Manage all conversations from email, social media, Instagram, and Messenger in one unified helpdesk inbox. Customers can track orders and browse multilingual FAQs through self-service options. Set product-specific FAQs to answer common questions quickly. Complete support automation that centralizes omnichannel communication while providing instant replies and smart assistance.Install from Shopify App Store
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#2. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support.Install from Shopify App Store
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#3. AI Chatbot & AI Chat that acts as Chat AI agent, provides live support & automates customer service
VanChat is an AI chatbot and live chat solution that automates customer service for your Shopify store. This AI agent delivers instant chat support, handles order tracking, and helps shoppers add products to their cart using real-time inventory data. The chat bot resolves post-sale issues automatically and provides proactive sales assistance through a familiar chat box interface. Get 24/7 live support in over 40 languages with no coding required. Train your AI shopping assistant to match your brand, and easily take over conversations when human support is needed. Migrate seamlessly from ZipChat, Chatty, Tidio, Moose, ManyChat, or Rep AI to start automating your customer service today.Install from Shopify App Store
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#4. Send automated order confirmation calls in urdu or english to any Mobile number in Pakistan.
Reduce unexpected returns on cash-on-delivery orders with automated order confirmation calls in Pakistan. This app lets you send pre-recorded voice calls in Urdu or English to verify customer orders instantly. When customers receive the call, they can confirm their order by pressing 1, cancel with 2, or request a callback with 3. The system automatically updates order tags based on customer responses, helping store owners save time and minimize bogus orders. Perfect for businesses dealing with Pakistani customers who prefer voice communication over text messages. Send clear, automated verification calls and get real-time order confirmations to ensure successful deliveries.Install from Shopify App Store
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#5. Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Meet your 24/7 AI-powered customer support solution with Chatty's smart chatbot and live chat system. Built with ChatGPT 4.0, this AI assistant handles product questions, makes personalized recommendations, and helps track orders - even when you're not available. Manage all your customer conversations from WhatsApp, Facebook Messenger, Instagram, and email in one unified inbox. Your team can easily collaborate on customer support from anywhere using the mobile app. Create a self-service FAQ help center where customers can quickly find answers to common questions. Set up automated messages based on visitor behavior to provide proactive support and drive more sales.Install from Shopify App Store
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#6. AI powered commerce & support. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
BusinessOnBot helps D2C brands increase sales and engagement with AI-powered automation across WhatsApp, Instagram, Email, and web chat. The unified inbox lets your team handle multi-agent customer support quickly and efficiently. The AI bot answers customer queries, recovers abandoned carts, drives upsells, and automates order updates. This reduces your customer acquisition cost (CAC), cuts down team workload, and improves conversions and retention. Key features include WhatsApp Commerce for seamless transactions, smart automation for campaigns that convert COD to prepaid, instant agent support across channels, cart recovery with timely nudges, and automatic order and delivery updates to keep customers informed.Install from Shopify App Store
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#7. Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options.Install from Shopify App Store
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#8. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging.Install from Shopify App Store
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#9. WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration
WhatsApp Chat + Marketing brings together chat support, order management, and marketing automation in one widget. The app lets you add a WhatsApp chat button to your store for customer support with multiple agents, FAQs, order tracking, and contact forms. Send automated messages for abandoned checkout recovery, order confirmation, COD verification, order fulfillment, and review requests using your own WhatsApp number. The mobile app helps you recover abandoned carts manually when needed. Connect the official WhatsApp API for advanced marketing features including broadcast campaigns, custom templates, promotions, shared inbox, and real-time chat support. Set up online hours and manage multiple agents through the chat button. Perfect for stores looking to improve customer communication and recover lost sales through WhatsApp automation.Install from Shopify App Store
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#10. Musbu Chat Button app is designed to help customer engagement and increase conversions by support
Musbu WhatsApp Chat Button makes customer engagement simple with a responsive chat widget that helps shoppers contact your store instantly. The app supports popular messaging platforms including WhatsApp, WeChat, Messenger, and Telegram, giving customers convenient ways to reach you for support. The customizable chat button matches your store's design and works seamlessly across all devices. Set up prefilled messages to make conversations easier and faster for your customers. Installation is straightforward with no coding required. This social chat solution improves customer satisfaction by providing quick support options right when shoppers need help. The easy-to-use widget helps increase conversions by removing communication barriers between you and your customers, building stronger relationships that lead to more sales.Install from Shopify App Store