News
Shopify SEO
Shopify development
Best alternatives for BestChat: AI Chatbot+Live Chat Shopify app in 2026 [Updated]
BestChat: AI Chatbot+Live Chat
by
BestChat
Free plan available
Boost Your Business with Advanced AI Chatbot & Live Chat
Compare with % app %PickYourApp Review Team
6 min read
•
Jun 05, 2026
Connect with customers instantly through WhatsApp, live chat, AI chatbots, and multiple messaging channels. These chat apps help Shopify merchants provide 24/7 support, recover abandoned carts, and drive sales through automated responses. From AI-powered customer service to multi-channel messaging with Facebook, Instagram, and 20+ platforms, merchants can build help centers, manage support tickets, and engage shoppers wherever they prefer to chat.
| Name | Rate on Shopify | Price | Free trial | Key features |
|---|
-
#1. Shoppers have questions? AI chat bot has answers. Need sale support? AI Agent's got it. 24/7.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat lets you provide 24/7 customer support with an AI sales agent that answers product questions, suggests items, and helps with order tracking. The AI chatbot handles live chat conversations while you're away, so shoppers get instant answers anytime. Manage all customer conversations from one inbox - WhatsApp, Facebook Messenger, Instagram, Email, and more. Your team can collaborate on messages from all channels in a single helpdesk. Build an FAQ help center where customers can self-serve and find answers on their own. Send proactive targeted messages based on visitor behavior to increase sales. Track conversations from anywhere with the mobile app. The AI chat bot uses advanced models to deliver accurate support and help you sell more, even when you're offline. -
#2. An AI sales associate for your online store
Shopify Inbox puts an AI-powered sales associate directly on your online store to help shoppers find products and get answers. This AI agent connects to your catalog, inventory, and store policies automatically with zero setup required. Buyers can ask questions and receive personalized replies, especially when they sign in with Shop—the agent uses their purchase history and preferences from across Shopify to tailor responses. You control your agent's tone, style, and rules to keep every reply on-brand. Rate chats to train the AI and improve its performance over time. Run Inbox with the AI agent active or turn it off and use it as a regular chat tool. Built-in analytics track orders assisted, buyer satisfaction, and other key metrics so you can see the impact on your store. -
#3. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#4. Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio combines live chat, chatbot automation, and AI capabilities to create a complete customer support solution for your Shopify store. The app enables real-time customer engagement through live chat while letting you set up automated responses for 24/7 support. With its AI-powered features, you can offer personalized product recommendations and resolve common customer inquiries automatically. Track visitor behavior, view customer shopping carts, and increase sales by sending targeted discount codes - all managed from a single, user-friendly help desk. Whether you need to provide instant support, automate responses, or drive more sales, Tidio's Shopify-specific features help you deliver better customer service while growing your business. -
#5. WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Dondy helps you recover abandoned carts and drive sales through WhatsApp Business API automation. Send personalized marketing campaigns, order reminders, and COD confirmations to engage customers and grow revenue. The AI chatbot and agents handle customer support and sales inquiries automatically, while the multi-agent inbox keeps your team organized. Run bulk WhatsApp messaging campaigns to reach large audiences with targeted promotions. Collect customer reviews through integrations with Judge.me, Loox, Yotpo, Trustoo, and Google. Add a responsive WhatsApp chat button and widget to your store for instant customer service. Automate your entire WhatsApp workflow with personalized messages that convert. Integrate seamlessly with Klaviyo, Flow, and other marketing tools to create a complete communication strategy. The AI-powered automation handles everything from cart recovery to customer support, helping you increase sales while saving time on manual messaging. -
#6. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging. -
#7. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support. -
#8. Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options. -
#9. Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway offers complete customer support through live chat, AI chatbot, WhatsApp, and FAQ features. The live chat inbox widget lets you handle customer service conversations with canned responses and saved replies for faster support. AI agents and chatbot functionality provide 24/7 assistance for sales and customer care. Access Shopify cart data, orders, and coupons directly through the live chat support inbox. Send personalized offers based on past conversations. Assign AI chatbot agents to helpdesk conversations in your chat box. Connect with customers via multiple chat buttons including WhatsApp, Facebook Messenger, Instagram, Telegram, phone, and SMS. Mobile apps for iOS and Android enable you to provide live chat customer support from anywhere. The livechat inbox keeps all customer service interactions organized in one place. -
#10. Scale D2C with AI-powered WhatsApp marketing, abandoned cart recovery, & customer retention
KwikEngage: Whatsapp Marketing
From $40/month | Free trial availableKwikEngage helps D2C brands grow sales through AI-powered WhatsApp marketing. The app enables abandoned cart recovery, automated customer retargeting, and order updates via WhatsApp to improve conversion rates and customer retention. Launch targeted WhatsApp marketing campaigns with advanced triggers to reach customers at the right moment. Identify anonymous website shoppers and retarget them across WhatsApp, email, SMS, and Instagram. Recover lost sales with automated abandoned cart messages that drive higher return on ad spend. The app includes instant WhatsApp checkouts to reduce purchase friction, AI-powered message delivery with automatic retries, and an omnichannel CRM to manage all customer chats in one unified helpdesk. AI chatbots handle customer support queries faster while automation handles routine tasks. Perfect for D2C brands looking to maximize ROI through WhatsApp broadcasts, order notifications, and customer engagement. Includes 24x7 merchant support to help you succeed.