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SupportBot — AI Support Chat
- by Printube OÜ
- Free plan available. Free trial available.
- by Printube OÜ
- Free plan available. Free trial available.
SupportBot answers customer questions using your store's actual content—products, policies, and FAQs. It can also help shoppers find items and check orders.
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About the SupportBot — AI Support Chat
SupportBot handles customer support questions by answering from your store's actual content—products, pages, policies, and FAQs. It won't invent shipping rules or make promises it can't keep because it only uses your real information.
Shoppers can search your catalog and add items to their cart right in the chat. Signed-in customers can check their order status and returns without waiting for your team. The bot writes in your brand's tone of voice to keep conversations natural.
When SupportBot can't answer a question, it hands off to your support team through email or Slack. This means your team focuses on complex issues while the bot handles repetitive questions that get asked over and over. Works for stores of every size looking to manage support conversations more efficiently.
Launched: September 2, 2026
Key features
- Answers only from your own products, pages, policies and FAQs
- Searches your live catalog and adds items to the customer's cart
- Gives signed-in customers their real order and return status
- Hands off to your team by email or Slack when a customer asks
- Writes in your brand's tone of voice
Integrations with:
- Checkout
Category:
Pricing of SupportBot — AI Support Chat
Free
Free
- 100 AI replies per month
- Automatic store content sync
- FAQ builder (up to 5 entries)
- Syncs 50 products, 5 pages, 5 blogs
Starter
$9 / month
or $79/year and save 27%
- Everything in Free
- 300 AI replies per month
- Full-quality answer model
- Custom widget brand color
- Tone of voice matching (text)
- Human handoff by email
- 250 products, 25 pages, 25 FAQs
Growth
$29 / month
or $249/year and save 28%
- Everything in Starter
- 2,000 AI replies per month
- Live product search + cart actions
- Order & return status lookup
- Product recommendation cards
- AI email drafts + insight report
- No SupportBot branding
- Slack handoff + PDF tone upload
Pro
$79 / month
or $699/year and save 26%
- Everything in Growth
- 10,000 AI replies per month
- Priority support
- Unlimited content limits
