News
Shopify SEO
Shopify development
Best Support - Other Shopify apps in 2027 [Updated]
PickYourApp Review Team
6 min read
•
Sep 09, 2026
The Best Shopify support apps deliver essential tools to enhance your customer service operations. From AI-powered chatbots providing 24/7 automated responses to customizable FAQ builders and help centers, these solutions reduce support workload while improving response times. Merchants can collect valuable feedback through surveys, manage product reviews, enable self-service order cancellations, and provide detailed product documentation. With features like WhatsApp integration, contact forms, and size recommendation tools, these apps ensure comprehensive customer assistance across multiple channels.
| Name | Rate on Shopify | Price | Free trial | Key features |
|---|
-
#1. We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages that work seamlessly with your Shopify store's SEO strategy. This user-friendly FAQ app lets you build comprehensive question-and-answer sections across your store - from dedicated FAQ pages to product-specific information. Customize fonts, colors, and styles to match your brand without touching any code. Add rich content including images and videos to your answers, and format text to improve readability. The app supports multiple languages and works independently from your theme, making it perfect for both single-page help centers and distributed FAQs throughout your collections, products, and blog posts. Set up your knowledge base quickly with an intuitive admin dashboard, helping customers find answers while improving your store's search visibility. -
#2. AI Chatbot, Live Chat & CRM for support and sales
Wizybot is an AI chatbot and CRM helpdesk that brings all your customer conversations into one smart inbox. Connect live chat, WhatsApp, Instagram, Facebook, and email to get a unified CRM view of every shopper. Let AI Agents handle support tickets, order tracking, refunds, and FAQs in your brand's tone while working 24/7. The chatbot launches in minutes and provides personalized product recommendations to turn conversations into sales. Use CRM-powered WhatsApp marketing with automated flows to drive repeat purchases and improve customer retention. AI replies instantly to social comments and DMs, so you never miss a message. Everything works together in one CRM-driven inbox that scales as your store grows. -
#3. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications. -
#4. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders. -
#5. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility. -
#6. Automatisiere deinen Kundenservice: Resolvia beantwortet Anfragen aus E-Mail, Chat und Social Media.
Helpdesk Ai & Chat Resolvia
by Resolvia AiFrom $45/month | Usage charges apply. Free trial availableResolvia automatisiert deinen Kundenservice im E-Commerce durch KI-gestützte Beantwortung wiederkehrender Anfragen. Die App bündelt E-Mail, Chat und Social Media in einem gemeinsamen Posteingang und bearbeitet typische Fragen wie "Wo ist meine Bestellung?", Adressänderungen oder Retouren vollautomatisch. Die KI greift direkt auf Bestell- und Produktdaten aus deinem Shopify-Shop zu und liefert präzise Antworten. Komplexere Kundenanfragen werden mit vollständigem Gesprächsverlauf an dein Support-Team weitergeleitet. Du behältst die Kontrolle und legst fest, welche Themen automatisch beantwortet werden und wann ein Mitarbeiter übernehmen soll. Alle Kundendaten und Bestellinformationen sind direkt im Ticket sichtbar. Die integrierte Analytik ermöglicht detaillierte Auswertungen deiner Support-Anfragen. So sparst du Zeit bei Routinefragen und dein Team konzentriert sich auf die Fälle, die persönliche Betreuung brauchen. -
#7. Turn customer feedback into growth with AI-powered surveys
UserLoop helps you turn customer feedback into actionable insights with AI-powered surveys. Capture pre-purchase feedback using storefront popups and app blocks—no coding required. Run post-purchase surveys on thank you pages, order confirmation pages, and via email to understand what drives customer decisions. Connect your survey data directly to Claude or ChatGPT through MCP to ask questions, spot trends, and get instant answers. Share automated AI reports with your marketing, product, and support teams. Use smart product quizzes to guide shoppers toward the right purchases. Automatically translate surveys into over 100 languages to reach global customers. Reward survey responses with discount codes to increase participation. All your feedback tools—surveys, quizzes, and video feedback—work together in one platform. -
#8. Edit customer account, orders, checkout & thank-you pages with no code. Checkout Plus & Rules
Customize your customer accounts, checkout, order status, and thank you pages with this no-code account and checkout editor. Add custom fields, checkout blocks, and account blocks to create a better shopping experience. Include order notes, delivery instructions, special requests, gift messages, and download invoice options. Add trust badges, payment icons, FAQs, SMS consent, and age validators to your checkout. Use checkout rules and ui extensions to build modern customer accounts. Features product upsells and post-purchase offers to increase sales. Add quantity selector, variant selector, cancel order button, proof of shipment, warranty documents, and announcement bars. Perfect for stores wanting checkout customizer tools and flexible account editor options without coding. -
#9. AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.
Cavalry is an autonomous AI customer support agent that resolves tickets end-to-end without rigid workflows. This AI agent reasons through complex issues and takes real actions across your existing tools to handle high-volume customer support requests at scale. The app stays on brand by following your policies, tone, and style guidelines while working across every customer channel. Go live fast without spending weeks building flows or maintaining brittle workflows. Cavalry automates common support tickets including WISMO, delivery help, returns and exchanges, refunds, and over 100 use cases. It takes verified actions and escalates only edge cases, reducing human workload in real time. Keep shoppers happy with faster resolution times, reduce support costs, and turn customer support into repeat purchases. The AI handles complex tickets while staying aligned with your brand voice and business policies. -
#10. This app provides a way to let customers ask questions directly on product pages and single page
Enable direct customer questions right on your product pages with Enorm Ask a Question. Customers can submit multiple questions across different products, helping you identify popular items and address buyer concerns. When customers ask questions, you'll receive email notifications and can respond either through email or directly on the product page's question board. The app features an easy-to-customize interface with a responsive layout that works seamlessly across all devices. The question button can be styled to match your store's theme, creating a natural shopping experience for your customers. Simple to set up and manage, this app creates an interactive shopping environment where customers can get the information they need before making a purchase.