Best Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Dec 26, 2025
The Best Shopify support apps deliver essential tools to enhance your customer service operations. From AI-powered chatbots providing 24/7 automated responses to customizable FAQ builders and help centers, these solutions reduce support workload while improving response times. Merchants can collect valuable feedback through surveys, manage product reviews, enable self-service order cancellations, and provide detailed product documentation. With features like WhatsApp integration, contact forms, and size recommendation tools, these apps ensure comprehensive customer assistance across multiple channels.
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#1. We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages that work seamlessly with your Shopify store's SEO strategy. This user-friendly FAQ app lets you build comprehensive question-and-answer sections across your store - from dedicated FAQ pages to product-specific information. Customize fonts, colors, and styles to match your brand without touching any code. Add rich content including images and videos to your answers, and format text to improve readability. The app supports multiple languages and works independently from your theme, making it perfect for both single-page help centers and distributed FAQs throughout your collections, products, and blog posts. Set up your knowledge base quickly with an intuitive admin dashboard, helping customers find answers while improving your store's search visibility.Install from Shopify App Store
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#2. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications.Install from Shopify App Store
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#3. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders.Install from Shopify App Store
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#4. Conversational AI Agent for Sales & Support deployable in AI Chat/Chatbot, Support Email & WhatsApp
Zipchat AI Chat & AI Chatbot is a conversational AI agent that handles sales, support, and marketing through AI chat, chatbot, support email, and WhatsApp. This no-code AI chatbot trains itself and works 24/7 to answer pre-sale questions, recover abandoned carts, and provide smart product recommendations with upsells and cross-sells. The AI chat automation engages visitors with popups, handles order tracking and status updates, collects reviews, and automates FAQs in any language. It includes livechat for sales automation, runs social marketing campaigns, and manages customer support around the clock. The AI chatbot increases conversions, drives 5-star reviews, and supports COD orders while helping you grow referrals.Install from Shopify App Store
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#5. Streamline customer support and sales with AI automation
Wizybot is an AI chatbot and helpdesk that brings all your customer conversations into one platform. Connect your Shopify store to automate customer support, handle order updates, process refunds, answer FAQs, and provide product recommendations with AI Agents that work in your brand's voice. Manage WhatsApp, email, chat, Instagram, Facebook, and more from a single inbox. The AI chatbot resolves support issues end to end while you focus on growing your business. Launch WhatsApp marketing campaigns and automated flows for abandoned carts and promotions to recover sales and drive repeat purchases. Set up takes just minutes. The platform helps you scale personalized customer experiences, increase conversions with AI-driven recommendations, and improve retention through smart automation. Your team saves time while customers get instant, accurate responses across all messaging channels.Install from Shopify App Store
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#6. Turn customer feedback into growth with AI-powered surveys, quizzes & video
UserLoop combines surveys, quizzes, and video testimonials into one complete platform for collecting customer feedback. Deploy post-purchase surveys, checkout questions, email campaigns, or embedded forms to gather insights. The AI-powered analytics automatically identify patterns and trends from customer responses, helping you understand what drives growth. Create product recommendation quizzes that guide shoppers to the right purchases and convert browsers into buyers. Collect authentic video responses from customers to build social proof and trust. Reward survey responses with automatic discount codes. Track customer satisfaction, attribution, and segments with professional PDF reports. Multi-language support includes automatic translation to over 100 languages, making it easy to connect with customers worldwide.Install from Shopify App Store
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#7. Convert your site visitors into loyal customers with WAIR's AI-driven size recommendations.
WAIR's AI-powered size recommendation system helps online shoppers find their perfect fit, leading to higher conversion rates compared to traditional size charts. The technology significantly reduces size-related returns and exchanges, saving both time and money. Through the analytics dashboard, track sizing performance and collect valuable customer data including height, weight, age, and body shape. This detailed shopper information provides essential context for understanding customer reviews and return patterns. WAIR's smart sizing solution eliminates confusion for customers while giving retailers deep insights into their customers' fit preferences and shopping behaviors.Install from Shopify App Store
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#8. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility.Install from Shopify App Store
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#9. This app provides a way to let customers ask questions directly on product pages and single page
Enable direct customer questions right on your product pages with Enorm Ask a Question. Customers can submit multiple questions across different products, helping you identify popular items and address buyer concerns. When customers ask questions, you'll receive email notifications and can respond either through email or directly on the product page's question board. The app features an easy-to-customize interface with a responsive layout that works seamlessly across all devices. The question button can be styled to match your store's theme, creating a natural shopping experience for your customers. Simple to set up and manage, this app creates an interactive shopping environment where customers can get the information they need before making a purchase.Install from Shopify App Store
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#10. AI phone support. Your store’s phone line, answered 24/7 in 50+ languages. No coding necessary.
CallFlows AI adds an autonomous AI phone agent that answers your store's phone line 24/7 in over 50 languages. No coding required. The AI handles order status checks, inventory questions, tracking info, and reads your shipping, returns, and exchanges policies to customers. It manages multiple simultaneous inbound calls while providing human-like conversation generated from your store's live data. Complex cases get transferred to staff through smart call routing. Agent Skills enable actions like processing refunds, placing orders, and handling cancellations. Every call includes transcript and audio recording saved in your Admin, plus detailed call analytics. Use the provided local number or forward your existing phone line. See the live demo on our website.Install from Shopify App Store