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Best Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
May 31, 2026
The Best Shopify support apps deliver essential tools to enhance your customer service operations. From AI-powered chatbots providing 24/7 automated responses to customizable FAQ builders and help centers, these solutions reduce support workload while improving response times. Merchants can collect valuable feedback through surveys, manage product reviews, enable self-service order cancellations, and provide detailed product documentation. With features like WhatsApp integration, contact forms, and size recommendation tools, these apps ensure comprehensive customer assistance across multiple channels.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages that work seamlessly with your Shopify store's SEO strategy. This user-friendly FAQ app lets you build comprehensive question-and-answer sections across your store - from dedicated FAQ pages to product-specific information. Customize fonts, colors, and styles to match your brand without touching any code. Add rich content including images and videos to your answers, and format text to improve readability. The app supports multiple languages and works independently from your theme, making it perfect for both single-page help centers and distributed FAQs throughout your collections, products, and blog posts. Set up your knowledge base quickly with an intuitive admin dashboard, helping customers find answers while improving your store's search visibility. -
#2. AI Chatbot & AI Chat that acts on sales & customer support: live chat, WhatsApp, Instagram & email
This AI chatbot handles customer support and sales across live chat, WhatsApp, Instagram, and email. The AI agent greets shoppers and takes real actions like order tracking, processing returns and refunds, applying discounts, checking stock, and recovering abandoned carts. It works as a shopping assistant providing product recommendations and upsells while answering questions about sizing, shipping, and FAQs. The conversational AI operates 24/7 in multiple languages, connecting to your CRM and other software through custom tools. Every chat ties to revenue as it manages both customer service and sales automation, training itself to improve over time. -
#3. Streamline customer support and sales with AI automation
Wizybot is an AI chatbot and helpdesk that brings all your customer conversations into one platform. Connect your Shopify store to automate customer support, handle order updates, process refunds, answer FAQs, and provide product recommendations with AI Agents that work in your brand's voice. Manage WhatsApp, email, chat, Instagram, Facebook, and more from a single inbox. The AI chatbot resolves support issues end to end while you focus on growing your business. Launch WhatsApp marketing campaigns and automated flows for abandoned carts and promotions to recover sales and drive repeat purchases. Set up takes just minutes. The platform helps you scale personalized customer experiences, increase conversions with AI-driven recommendations, and improve retention through smart automation. Your team saves time while customers get instant, accurate responses across all messaging channels. -
#4. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications. -
#5. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders. -
#6. Turn customer feedback into growth with AI-powered surveys
UserLoop turns customer feedback into actionable insights with AI-powered surveys and popups. Capture pre-purchase feedback using storefront popups and app blocks—no coding required. Run post-purchase surveys on thank you pages, order confirmation pages, and via email to understand what drives conversions. Connect your survey data directly to Claude or ChatGPT through MCP to ask questions, spot trends, and get instant answers. Share automated AI reports with your marketing, product, and support teams. Use smart product quizzes to guide shoppers toward the right purchases. Auto-translate surveys into over 100 languages and reward customer responses with discount codes. Get video feedback, run quizzes, and manage all customer insights in one platform. -
#7. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility. -
#8. Automatisiere deinen Kundenservice und Retourenprozess in einem System.Spare Zeit und Supportkosten
Resolvia AI Helpdesk & Returns automatisiert deinen Kundenservice und das Retourenmanagement in einem zentralen System. Die App bietet ein Selbstbedienungs-Retourenportal, über das Kunden ihre Rücksendungen eigenständig anmelden können. Supportanfragen werden automatisch bearbeitet, was den manuellen Aufwand erheblich reduziert. Händler profitieren von einer zentralen Verwaltung aller Support- und Retourenfälle sowie analytischen Auswertungen, die wertvolle Einblicke in Kundenanfragen und Retourengründe liefern. Durch strukturierte Prozesse und transparente Kommunikation sparst du Zeit, senkst Supportkosten und verbesserst die Kundenzufriedenheit nachhaltig. -
#9. This app provides a way to let customers ask questions directly on product pages and single page
Enable direct customer questions right on your product pages with Enorm Ask a Question. Customers can submit multiple questions across different products, helping you identify popular items and address buyer concerns. When customers ask questions, you'll receive email notifications and can respond either through email or directly on the product page's question board. The app features an easy-to-customize interface with a responsive layout that works seamlessly across all devices. The question button can be styled to match your store's theme, creating a natural shopping experience for your customers. Simple to set up and manage, this app creates an interactive shopping environment where customers can get the information they need before making a purchase. -
#10. Faster customer support with direct access to any customer account — no password required
Need to see exactly what your customers see when they need help? Login as Customer lets you access any customer account directly from your Shopify admin without requiring passwords. Support agents can quickly place orders, troubleshoot issues, and guide customers through checkout in real-time. The app works seamlessly with any CRM or helpdesk system through API integration, making customer support faster and more efficient. Whether you're on Shopify Basic or Advanced, the app adapts using different login methods like Multipass or permissions. All support-related logins are tracked for security and compliance, ensuring transparent customer service operations.