Best Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Aug 30, 2025
The Best Shopify support apps deliver essential tools to enhance your customer service operations. From AI-powered chatbots providing 24/7 automated responses to customizable FAQ builders and help centers, these solutions reduce support workload while improving response times. Merchants can collect valuable feedback through surveys, manage product reviews, enable self-service order cancellations, and provide detailed product documentation. With features like WhatsApp integration, contact forms, and size recommendation tools, these apps ensure comprehensive customer assistance across multiple channels.
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#1. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications.Install from Shopify App Store
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#2. AI Chatbot + AI WhatsApp Automation & Support Chat, Abandoned Cart Recovery & Marketing Campaigns
Experience seamless customer engagement with this AI-powered chatbot and WhatsApp automation solution. The app combines intelligent chat support and WhatsApp marketing features to help increase your store's conversion rates. The AI chatbot works 24/7, handling product recommendations, order tracking, and pre-sale questions in multiple languages. Use WhatsApp automation for abandoned cart recovery, review collection, and FAQ management. The system leverages ChatGPT and Claude technology to provide personalized customer interactions, automated support responses, and targeted marketing campaigns - all without coding. Perfect for stores looking to improve sales through AI-driven conversations, automated support, and strategic WhatsApp marketing.Install from Shopify App Store
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#3. Surveys for feedback, attribution and market research. Collect responses at checkout & by email.
Understand your customers better with targeted surveys throughout their shopping journey. Collect valuable feedback during checkout, after cart abandonment, and post-delivery to improve your store's performance. The app's AI helps create effective survey questions and analyzes responses automatically, giving you insights into customer satisfaction and shopping behavior. Track where customers come from, segment responses by spending patterns, and identify your most valuable customer groups. Encourage participation with custom discount codes and gift cards. All surveys can be translated into over 100 languages, making it easy to reach global customers. Export response data to CSV for detailed analysis and reporting. Get actionable insights to improve your product offerings and overall customer experience through checkout surveys, email campaigns, and shareable links. Perfect for market research and understanding what drives your customers' purchasing decisions.Install from Shopify App Store
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#4. AI chatbot powered by ChatGPT to automate chats and deliver exceptional customer support.
Meet Wizybot, the AI chatbot solution that brings automated customer support to your online store. Powered by ChatGPT technology, this intelligent assistant provides natural, human-like responses to customer inquiries around the clock. The app seamlessly handles product recommendations, order processing, and shipping tasks while maintaining personalized customer interactions. With quick 10-minute setup and social media integration, Wizybot helps merchants deliver exceptional customer service without constant monitoring. Whether managing support tickets or driving sales through automated promotions, this ChatGPT-powered solution keeps your customers engaged and satisfied. Perfect for businesses seeking reliable, AI-driven customer communication that saves time while maintaining quality service.Install from Shopify App Store
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#5. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders.Install from Shopify App Store
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#6. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility.Install from Shopify App Store
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#7. Convert your site visitors into loyal customers with WAIR's AI-driven size recommendations.
WAIR's AI-powered size recommendation system helps online shoppers find their perfect fit, leading to higher conversion rates compared to traditional size charts. The technology significantly reduces size-related returns and exchanges, saving both time and money. Through the analytics dashboard, track sizing performance and collect valuable customer data including height, weight, age, and body shape. This detailed shopper information provides essential context for understanding customer reviews and return patterns. WAIR's smart sizing solution eliminates confusion for customers while giving retailers deep insights into their customers' fit preferences and shopping behaviors.Install from Shopify App Store
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#8. This app provides a way to let customers ask questions directly on product pages and single page
Enable direct customer questions right on your product pages with Enorm Ask a Question. Customers can submit multiple questions across different products, helping you identify popular items and address buyer concerns. When customers ask questions, you'll receive email notifications and can respond either through email or directly on the product page's question board. The app features an easy-to-customize interface with a responsive layout that works seamlessly across all devices. The question button can be styled to match your store's theme, creating a natural shopping experience for your customers. Simple to set up and manage, this app creates an interactive shopping environment where customers can get the information they need before making a purchase.Install from Shopify App Store
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#9. Turn browsers into buyers with idiot-proof technology.
Create an engaging online shopping experience with smart video technology that helps customers make confident buying decisions. This automated shopping assistant works 24/7, showing customers exactly how products work when they need it most. Through shoppable videos, live shopping features, and personalized product demonstrations, customers get real-time support throughout their purchase journey. The result? You'll see better conversion rates, fewer returns, higher average order values, and stronger customer relationships. Whether it's user-generated content, short product videos, or interactive shopping assistance, this technology guides shoppers without requiring constant human involvement. Perfect for products that need clear demonstrations or detailed explanations to sell effectively.Install from Shopify App Store
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#10. Boost Sales and AOV with an AI salesperson that guides every shopper to the perfect product.
Meet your AI-powered sales expert that brings personalized shopping assistance to your online store. Humind engages customers in natural conversations, understanding their needs and guiding them to the perfect products just like an in-store advisor would. The AI salesperson provides smart product recommendations, answers questions, and proactively educates shoppers about your offerings. It seamlessly adapts to your brand voice while working 24/7 to convert browsers into buyers. With features like guided selling, intelligent upselling, and automated FAQ handling, Humind helps reduce cart abandonment and increase average order value. Get actionable insights from customer interactions to continuously improve your sales strategy.Install from Shopify App Store