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Best Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Jul 10, 2026
The Best Shopify support apps deliver essential tools to enhance your customer service operations. From AI-powered chatbots providing 24/7 automated responses to customizable FAQ builders and help centers, these solutions reduce support workload while improving response times. Merchants can collect valuable feedback through surveys, manage product reviews, enable self-service order cancellations, and provide detailed product documentation. With features like WhatsApp integration, contact forms, and size recommendation tools, these apps ensure comprehensive customer assistance across multiple channels.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages that work seamlessly with your Shopify store's SEO strategy. This user-friendly FAQ app lets you build comprehensive question-and-answer sections across your store - from dedicated FAQ pages to product-specific information. Customize fonts, colors, and styles to match your brand without touching any code. Add rich content including images and videos to your answers, and format text to improve readability. The app supports multiple languages and works independently from your theme, making it perfect for both single-page help centers and distributed FAQs throughout your collections, products, and blog posts. Set up your knowledge base quickly with an intuitive admin dashboard, helping customers find answers while improving your store's search visibility. -
#2. Streamline customer support and sales with AI automation
Wizybot is an AI chatbot and helpdesk that brings all your customer conversations into one platform. Connect your Shopify store to automate customer support, handle order updates, process refunds, answer FAQs, and provide product recommendations with AI Agents that work in your brand's voice. Manage WhatsApp, email, chat, Instagram, Facebook, and more from a single inbox. The AI chatbot resolves support issues end to end while you focus on growing your business. Launch WhatsApp marketing campaigns and automated flows for abandoned carts and promotions to recover sales and drive repeat purchases. Set up takes just minutes. The platform helps you scale personalized customer experiences, increase conversions with AI-driven recommendations, and improve retention through smart automation. Your team saves time while customers get instant, accurate responses across all messaging channels. -
#3. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications. -
#4. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders. -
#5. Turn customer feedback into growth with AI-powered surveys
UserLoop turns customer feedback into actionable insights with AI-powered surveys and popups. Capture pre-purchase feedback using storefront popups and app blocks—no coding required. Run post-purchase surveys on thank you pages, order confirmation pages, and via email to understand what drives conversions. Connect your survey data directly to Claude or ChatGPT through MCP to ask questions, spot trends, and get instant answers. Share automated AI reports with your marketing, product, and support teams. Use smart product quizzes to guide shoppers toward the right purchases. Auto-translate surveys into over 100 languages and reward customer responses with discount codes. Get video feedback, run quizzes, and manage all customer insights in one platform. -
#6. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility. -
#7. Ensure 24/7 customer support with AI chatbot. Answer customer queries & improve your conversion
LunaChat AI ChatBot delivers 24/7 customer support through an intelligent AI chatbot that converts visitors into paying customers. This dynamic application uses natural language processing to answer complex customer queries, recommend products, and provide helpful information automatically. The app handles large volumes of customer interactions without human intervention, letting you respond faster to queries even when you're unavailable. Automate customer service tasks to save costs and reduce bounce rates while improving conversion rates. Features include a visual dashboard for tracking sales and conversions, complete conversation history between AI representatives and customers, and plug-and-play setup requiring no coding skills. Customize your welcome message, widget position, text colors, and more. Available in over 2 languages to serve your global customer base. -
#8. This app turns your website into a 24/7 support hub that gives customers the exact answers they need
This app turns your website into a 24/7 support hub that answers customer questions instantly, even while you sleep. It acts as a virtual concierge guiding shoppers through your store in real-time, helping reduce cart abandonment by removing wait times for responses. The chatbot learns your business information from your website or files in minutes, then recommends products based on what customers are looking for. Speed matters when keeping a shopper's interest, and this AI assistant provides the confidence buyers need to complete their purchase by putting information exactly where they need it. -
#9. Automatisiere deinen Kundenservice und Retourenprozess in einem System.Spare Zeit und Supportkosten
Resolvia AI Helpdesk & Returns automatisiert deinen Kundenservice und das Retourenmanagement in einem zentralen System. Die App bietet ein Selbstbedienungs-Retourenportal, über das Kunden ihre Rücksendungen eigenständig anmelden können. Supportanfragen werden automatisch bearbeitet, was den manuellen Aufwand erheblich reduziert. Händler profitieren von einer zentralen Verwaltung aller Support- und Retourenfälle sowie analytischen Auswertungen, die wertvolle Einblicke in Kundenanfragen und Retourengründe liefern. Durch strukturierte Prozesse und transparente Kommunikation sparst du Zeit, senkst Supportkosten und verbesserst die Kundenzufriedenheit nachhaltig. -
#10. Customer account editor and checkout editor with dynamic blocks and extensibility
Customize customer accounts, checkout, and post-purchase pages with flexible UI extensions and dynamic blocks. This app lets you add custom components to account pages, order status, and thank you pages without coding. Add checkout blocks like custom fields, trust badges, payment icons, age validator, and delivery instructions to improve your checkout experience. Include account blocks such as order notes, special requests, download invoice, order count, and report a problem features to strengthen customer communication. The app supports upsell products, SMS consent, gift messages, image with text, proof of shipment, installation guides, warranty documents, announcement bars, and FAQs. You can also add quantity selector and variant selector for checkout line items. Replace legacy limitations with modern extensibility that helps increase engagement and conversions through better checkout and account customization.