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Repliva: AI Customer Support
- by Antonino Lombardo
- $49/month. Usage charges apply. Free trial available.
- by Antonino Lombardo
- $49/month. Usage charges apply. Free trial available.
AI-powered customer support inbox that drafts replies using your store data, policies, and brand voice. Review and send in seconds.
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About the Repliva: AI Customer Support
Repliva helps Shopify merchants manage customer support from a single inbox. The AI reads customer emails, understands each request, and drafts replies using live order data, payment details, fulfillment status, and tracking information.
Every reply is based on your products, store policies, FAQs, brand voice, and custom rules. You review and edit each draft before sending to ensure accuracy. The AI learns from your corrections to improve future responses.
Handle refunds, check tracking updates, and view customer history without switching to Shopify Admin. Manage follow-ups, translate messages, and keep all support conversations organized in one place. Repliva connects customer inquiries with real-time store data to help you respond faster and more accurately.
Launched: May 18, 2026
Key features
- Draft AI replies using live order, tracking, and customer data.
- Apply your store policies, rules, FAQs, and brand voice to every reply.
- Review, edit, improve, translate, and send replies from one inbox.
- Process refunds and check live tracking without opening Shopify Admin.
- Learn from your corrections to make future AI replies more accurate.
Integrations with:
- GMAIL,
- IMAP
Category:
Pricing of Repliva: AI Customer Support
Repliva
$49 / month
Plus usage charges
- 500 successful analyses per 30-day cycle
- $30 per started block of 200 extra
- Unlimited free analyses during trial
- Successful reanalyses count toward usage
- AI replies with Shopify store context
