Affiniv NPS, Post Order Survey
Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback
About the Affiniv NPS, Post Order Survey
Net Promoter Score (NPS) is a universal metrics to gauge customer experience.
With Affiniv, you can quickly create an NPS survey.
The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate.
Once the responses come in, you can analyze them using the dashboard to understand the customer insights.
Brands of all sizes use these insights to make their products and processes better
Key features
- Create and send NPS survey over Email, WhatsApp, text messages in minutes
- Maximise response rate by embedding score in email and using automated reminders
- Dashboard to analyze each response. Segmentation, tagging for detailed insights
Pricing of Affiniv NPS, Post Order Survey
Free Plan
Free
Includes:
- Survey up to 100 Customers per month.
- Distribute Only via Email
- No Reminders over Email
- No Web Survey
- One Survey type (NPS)
Basic Plan
$99 / month
Includes:
- Survey up to 5000 Customers per Month
- Send Survey via Email With Reminders
- Show Web Survey on Order Confirmation Page
Business Plan
$249 / month
Includes:
- Up to 15000 Customers per Month
- Email Survey with Reminders and Web Survey
- Assisted On-boarding
- Post-response Mailer for TrustPilot Reviews
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