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HelpDesk for Ecommerce support

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

  • Raiting

    4.9

    (Based on Shopify AppStore)

  • 2 Reviews
  • Developers: TEXT
  • Price: From $34/month. Free trial available.
HelpDesk for Ecommerce support
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot
  • HelpDesk for Ecommerce support Screenshot

Integrations with:

  • Checkout
  • LiveChat
  • Zapier
  • Salesforce
  • Slack
  • ChatBot

About the HelpDesk for Ecommerce support

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

Key features

  • Use solid collaboration HelpDesk features to solve client cases together.
  • Automate ticket resolution with custom HelpDesk rules and macros to save time.
  • Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
  • Customize your message layout to respond professionally and stay consistent.
  • Track customer insights using the shopping history in the HelpDesk ticket.

Pricing of HelpDesk for Ecommerce support

Team

$34 / month

Includes:

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 5 teams
  • 5 forwarding addresses
  • 5 reply addresses
  • One custom domain

Business

$59 / month

Includes:

  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 100 teams
  • 100 forwarding addresses
  • 100 reply addresses
  • 100 custom domains
Install from Shopify appstore

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