FUGU ‑ Every Payment Counts
- by fugu
- Free plan available
Protect your business from fraud and payment failures with smart risk analysis, customer verification, and chargeback protection. Ship more orders confidently while reducing false declines and payment churn.
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About the FUGU ‑ Every Payment Counts
FUGU helps online merchants reduce fraud losses and payment declines through smart risk management. The system analyzes customer behavior after checkout, performs automated identity verification, and provides detailed fraud alerts. Merchants can choose to protect specific orders with chargeback protection or follow risk-based recommendations. The unique Promise To Pay feature ensures orders ship even when initial payments fail, reducing payment churn. FUGU continues customer verification until shipping, collecting vital evidence like signatures, selfie IDs, and card scans. This comprehensive approach helps recover disputed charges while maximizing legitimate order acceptance through payment efficiency insights.
Launched: August 12, 2020
Key features
- Risk Scoring - Analysing customer behaviour and safely shipping more orders
- Chargeback Guarantee - selectively routing orders to chargeback protection plan
- Automated Verifications (KYC) - Signatures, Selfie ID’s & Credit Card Scans
- Evidence Representment - ready to use log challenging unjustified disputes.
- Payment Efficiency Insights – driving conversion and minimizing churn
Pricing of FUGU ‑ Every Payment Counts
Discover
Free
- Monitor 250 Orders/month
- Pre-set Scenarios - Risk Rules
- 25 "Manual" Verifications per month
- AI Fraud Analysis
Protect
$99 / month
- Discover +
- 500 Orders/month
- Modify Pre-set Scenarios
- 50 "Manual" Verifications
- Email Support
- Text, color and Logo Branding
Convert Plus
$249 / month
- Protect +
- 2K Orders/month
- 5 Custom Scenarios + Auto Rule Actions
- 250 "Automated" Verifications
- Advanced Fraud Insights
- Priority Support
Scale
$599 / month
- Convert Plus +
- 10K Orders/month
- Unlimited Scenarios
- Unlimited Verifications
- Export Chargeback Evidence
- Expert Support
- Custom URL & Sender
