Exotel : Verify orders & C2C
- by Exotel
- Free
Verify customer orders automatically using SMS OTP or IVR calls. Prevent fake orders and returns while tracking order status with detailed reports - all within your Shopify store.
About the Exotel : Verify orders & C2C
Secure your online orders and reduce returns with automated phone verification. This app lets you verify customer phone numbers through SMS OTP or IVR calls before processing orders. Track order status directly in Shopify with detailed verification logs showing confirmed, canceled, or pending orders. The smart system automatically switches to SMS verification if IVR calls aren't successful or if the customer's number is on DND. Save time and shipping costs by preventing fake orders through reliable verification methods. All verification reports and order statuses are easily accessible within your Shopify dashboard, helping you maintain a clear overview of your order verification process.
Key features
- OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
- Reports and Logs: App provides Call, SMS, missed calls and order status reports.
- Fallback: SMS is initiated if IVR call retries are over / customer number is DND
