Aircall
Elevate the customer experience with a modern phone solution for eCommerce
Integrations with:
- Gorgias
- Zendesk
- Hubspot
- Intercom
- Slack
- Salesforce
About the Aircall
Personalize conversations
Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster.
Access order information in seconds
Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Agents can access fulfillment details in 1 click
Key features
- Display Shopify customer contact information on inbound calls
- Display order information and live parcel tracking links on inbound calls
- Click-to-Dial phone numbers within Shopify to reach customers faster
Pricing of Aircall
Essentials
$40 / month
Includes:
- Unlimited calls within US & Canada
- 100+ integrations and API access
- Send and receive SMS
- Essential telephony features
- Basic analytics
Professional
$70 / month
Includes:
- All Essentials features
- Salesforce integration
- Live call monitoring
- Unlimited concurrent calls
- Dedicated account manager
- Advanced analytics
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