Aircall
- by Aircall
- From $120/month. Free trial available.
Modern phone system that shows customer details and order information during calls, helping support teams deliver faster, personalized service for your Shopify store.
About the Aircall
Make every customer call count with Aircall's integrated phone solution for Shopify stores. When customers call, agents instantly see their contact details and complete order history on screen, including order values, status updates, and tracking information. This instant access to customer data helps your team provide faster, more personalized service during each conversation. With one-click access to fulfillment details and the ability to dial customers directly from Shopify, your support team can handle calls more efficiently while delivering better customer experiences. The seamless connection between your phone system and store data ensures every agent has the context they need to resolve customer inquiries quickly and professionally.
Key features
- Display Shopify customer contact information on inbound calls
- Display order information and live parcel tracking links on inbound calls
- Click-to-Dial phone numbers within Shopify to reach customers faster
Pricing of Aircall
Essentials
$120 / month
or $1,080/year and save 25%
- AI transcripts
- AI Voice Agent (add-on)
- 100+ integrations and API access
- Unlimited inbound calls (toll-free excl)
- IVR, call recording, and click-to-dial
- Send and receive SMS and MMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls
Professional
$210 / month
or $1,500/year and save 40%
- All Essentials plan features, plus
- Salesforce CTI integration
- Mandatory call tagging, Smart routing
- Advanced analytics and live monitoring
- Advanced features supported
- Manual & automated call back
- Power Dialer & Voicemail Drop
- Custom plan available with more features
