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Chatway Live Chat & AI Chatbot
- by Premio
- Free plan available. Free trial available.
- by Premio
- Free plan available. Free trial available.
Live chat, AI chatbot & WhatsApp support in one inbox. Manage customer service 24/7 with AI agents, FAQs & mobile apps.
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About the Chatway Live Chat & AI Chatbot
Chatway helps merchants handle customer service through live chat, AI chatbot, and shared helpdesk inbox. The app supports WhatsApp Business, Facebook Messenger, Instagram DMs, and email all from one place. Teams can manage customer support conversations using canned responses and saved replies for faster service. The AI agent answers common questions automatically and hands off chats to human agents when needed. Merchants get access to Shopify cart data, orders, and coupons directly in the live chat support inbox. Create FAQ pages to help customers find answers quickly. Mobile apps for iOS and Android let you provide customer support anywhere. View past live chat conversations, follow up with visitors, and send relevant offers from the inbox. Manage support across web and mobile platforms while delivering 24/7 customer service through the AI chatbot and live chat widget.
Launched: September 7, 2023
Key features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Integrations with:
- Shopify Admin,
- Chatbot,
- Email,
- Facebook Messenger,
- Instagram,
- Live Chat,
Pricing of Chatway Live Chat & AI Chatbot
Free
Free
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
- AI chatbot agent credits can be added
Solo
$29 / month
or $288/year and save 17%
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Whatsapp, Messenger & Instagram
- Live translation & multilingual widget
- Custom widget & agent visibility
- Optional AI chatbot credits & agents
Team
$79 / month
or $780/year and save 18%
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Optional AI chatbot credits & agents
Plus
$149 / month
or $1,428/year and save 20%
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Optional AI chatbot credits & agents
