Tidio: AI Chatbot & Live Chat

Name: Tidio: AI Chatbot & Live Chat
Brand: TIDIO LLC
Availability: InStock
Rating: 4.8 (1359 reviews)

by TIDIO LLC
Free plan available. Free trial available.

4.8 (1359)

by TIDIO LLC
4.8 (1359)
on
Free plan available. Free trial available.

AI chatbot that sells products and answers customer questions 24/7. Live chat, email helpdesk, and unified inbox for all channels.

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About the Tidio: AI Chatbot & Live Chat

Tidio brings together an AI chatbot, live chat, and email helpdesk to help your Shopify store sell more and support customers better. The AI agent Lyro starts conversations on product pages, recommends items from your inventory, and adds products directly to the cart. It handles customer service around the clock, answering FAQs and order status questions in multiple languages. Your support team gets one unified inbox for all channels - email, Instagram, WhatsApp, and Facebook Messenger - with Shopify order details right beside each conversation. Win back abandoned carts with automated discount codes and upsells. The ticketing system keeps everything organized, while the help center lets customers find answers on their own. This complete solution combines sales automation with customer support tools to grow your business.

Launched: July 14, 2014

Key features

AI sales agent: your chatbot recommends products and adds them to the cart
Sales automation: win back abandoned carts with discount codes and upsells
Email helpdesk & ticketing: email, chat and social messages in one unified inbox
AI chatbot for customer service: answers FAQs and order tracking day and night
Help center & knowledge base: write support articles customers can read anytime