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Tidio: AI Chatbot & Live Chat
- by TIDIO LLC
- Free plan available. Free trial available.
- by TIDIO LLC
- Free plan available. Free trial available.
AI chatbot that answers questions, handles orders, and sells products. Your team only steps in when human help is needed.
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About the Tidio: AI Chatbot & Live Chat
Tidio combines live chat, email, Instagram and WhatsApp support in one helpdesk, powered by Lyro AI agent that handles customer service and drives sales. Lyro answers questions and takes action on orders - processing refunds, cancellations, order edits and status updates in Shopify or any CRM via API, all within your custom rules. On product pages, the AI agent proactively engages shoppers, compares products, makes recommendations and adds items to cart. When human support is needed, your team accesses the unified inbox with full order history and live cart visibility, sending products, discounts and order updates directly. Manage conversations across chat, email and social channels from web or mobile app. Control AI usage with capped limits to avoid billing surprises - Lyro pauses when your threshold is reached.
Launched: July 14, 2014
Key features
- Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
- One AI agent that resolves support tickets and sells, not two separate tools
- Proactive AI on product pages: compares, recommends, and adds to cart
- Lyro Actions: refunds and order edits in Shopify or via API, on your rules
- Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Integrations with:
- Google Analytics,
- Judge.me,
- Klaviyo,
- Mailchimp,
- Zapier,
- Zendesk
Pricing of Tidio: AI Chatbot & Live Chat
Free
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29 / month
or $290/year and save 17%
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Flows
$29 / month
or $290/year and save 17%
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Lyro AI Chatbot
$39 / month
or $390/year and save 17%
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
