HelpDesk for Ecommerce support
- by TEXT
- From $34/month. Free trial available.
Manage all your customer support channels in one secure inbox. Handle emails, chats, and forms while using AI automation and team features to deliver faster, personalized responses.
About the HelpDesk for Ecommerce support
HelpDesk brings all your customer communications into one organized inbox, from emails and website forms to live chats. The system's AI-powered automation helps your team respond quickly across multiple channels, ensuring fast customer support. Built-in collaboration tools make it simple for support teams to work together on tickets and improve response times. With direct access to customer purchase histories, agents can provide personalized support that builds lasting relationships. The HelpDesk ticketing system integrates smoothly with your existing apps and includes custom rules and macros to speed up common support tasks. Teams can use AI features to summarize long tickets and maintain professional, consistent messaging across all customer interactions.
Key features
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
Pricing of HelpDesk for Ecommerce support
Team
$34 / month
or $348/year and save 15%
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
Business
$59 / month
or $600/year and save 15%
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
