SB: Helpdesk, Live Chat & FAQs
- by Shark Byte, Inc
- Free to install. Free trial available.
All-in-one customer support solution with Helpdesk, Live Chat, AI-powered FAQs, and product tabs to manage inquiries efficiently.
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About the SB: Helpdesk, Live Chat & FAQs
HelpCenter delivers complete customer support with integrated Helpdesk, Live Chat, and AI-powered FAQs. Build FAQ pages and knowledge bases instantly using ChatGPT-4, with seamless translation through LangShop. The live chat keeps you connected 24/7, while the unified inbox manages all inquiries from email, chat, and Facebook Messenger in one place. Choose from 25+ templates for FAQ pages, self-service widgets, contact forms, and product tabs. Add customizable product tabs and share content across multiple products. The self-service widget includes order tracking, FAQs, and contact forms on any page. With omnichannel support combining helpdesk, chatbot, and messaging tools, you can deliver fast, centralized service that builds customer loyalty.
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Pricing of SB: Helpdesk, Live Chat & FAQs
Free
Free to install
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
or $59.99/year and save 17%
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
$19.99 / month
or $199.99/year and save 17%
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Overall & per agent performance report
Advanced
$49.99 / month
or $498.96/year and save 17%
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Prioritized support
- Overall & per agent performance report
