Aircall

by Aircall
From $120/month. Free trial available.

1.0 (2)

by Aircall
1.0 (2)
on
From $120/month. Free trial available.

See customer orders, tracking, and history instantly when they call. AI agents handle support 24/7. Click-to-dial from Shopify.

Install from Shopify App Store

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About the Aircall

Aircall integrates directly into your Shopify store to give your team full customer context on every call. When a customer phones, you'll instantly see their name, previous orders, and tracking numbers—no tab-switching or asking them to repeat information. Click-to-Dial lets you reach customers faster right from Shopify contacts. AI Voice Agents work after hours to handle order status questions, returns, and FAQs, giving you always-on availability. AI Actions pulls live Shopify data during calls, answers customer questions in real time, and automatically logs follow-ups. The app displays order information and live parcel tracking links on inbound calls, so your support team has everything they need before saying hello. SOC 2 Type II certified with 99.95% uptime. Live in minutes.

Launched: October 12, 2022

Key features

Customer context in every call — name, orders, tracking all before saying hello
Display order information and live parcel tracking links on inbound calls
Click-to-Dial phone numbers within Shopify to reach customers faster
AI Actions connects your AI Voice Agent directly to live Shopify data
After hours, AI Messaging & Voice Agents handle order status, returns, and FAQs

Integrations with:

Gorgias,
Hubspot,
Richpanel,
Salesforce,
Stripe,
Zendesk

Category:

Chat Workflow automation

Pricing of Aircall

Essentials

$120 / month

or $1,080/year and save 25%

AI transcripts
AI Voice Agent (add-on)
250+ integrations and API access
Unlimited inbound calls (toll-free excl)
IVR, call recording, and click-to-dial
Send and receive SMS and MMS
Softphone for desktop, Android, iOS
Unlimited simultaneous outbound calls

Free trial available

Professional

$210 / month

or $1,500/year and save 40%

All Essentials plan features, plus
Salesforce CTI integration
Mandatory call tagging, Smart routing
Advanced analytics and live monitoring
Advanced features supported
Manual & automated call back
Power Dialer & Voicemail Drop
Custom plan available with more features

Free trial available

Install from Shopify App Store