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Shopify development
EU Withdrawly
- by OneFoundry
- Free plan available. Free trial available.
- by OneFoundry
- Free plan available. Free trial available.
Handle withdrawal and cancellation requests in 6 EU languages with AI sorting, automated emails, and compliance-ready audit trails.
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About the EU Withdrawly
EU Withdrawly manages withdrawal and cancellation requests from customers across 6 EU languages. The app creates a worklist where shoppers submit requests through a storefront widget, then AI classifies each reason and redacts personal data before review.
Under EU consumer law, online shoppers can withdraw from purchases within 14 days. Handling these requests over email is slow and difficult to document. EU Withdrawly solves this by letting merchants approve or reject requests directly from Shopify admin while automatic status emails keep customers informed.
Every action is recorded in an audit trail that exports as PDF for compliance. The app syncs with Shopify Returns and hides personal data during review, making withdrawal management faster and legally compliant for EU merchants.
Launched: July 27, 2026
Key features
- Storefront widget where customers submit withdrawal requests in 6 EU languages
- AI sorts each request by reason and hides personal data before you review it
- Review, approve, reject and track every request from your Shopify admin
- Send automatic status emails to keep customers updated on their request
- Sync with Shopify Returns and keep a full audit trail for EU compliance
Integrations with:
- Shopify Flow
Category:
Pricing of EU Withdrawly
Free
Free
- Storefront withdrawal form & button
- Unlimited withdrawal requests
- Confirmation email (English only)
- Manage requests in your dashboard
- "Powered by" branding shown
Paid
$2.99 / month
- Everything in Free, plus:
- Status & merchant emails, 6 languages
- Custom email templates
- AI reason triage & categorization
- Audit PDF & compliance/DPA export
- Shopify Returns sync & Flow
- Remove branding & priority support
