ParcelWILL Returns & Exchange
- by CWILL
- Free plan available. Free trial available.
Turn returns into profit with automated exchanges, store credit incentives, and a self-service portal that keeps customers coming back.
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About the ParcelWILL Returns & Exchange
ParcelWILL Returns & Exchange helps store owners manage returns and exchanges with a complete flow-based solution. The app lets you create flexible returns policies and rules for different products based on various scenarios. Customers can submit returns and exchanges requests through a self-service returns portal embedded on your storefront, turning returns into profit by incentivizing exchanges over refunds.
The app supports exchanges for different items and offers flexible refund options including store credit and gift cards. Automated email notifications keep customers updated on their returns status to drive customer loyalty. Built for Shopify with unlimited carrier integrations, it works with USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri for better return label rates and free pickup. Auto-tracking monitors return shipment status throughout the process.
Key features
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
Integrations with:
- Customer accounts
- Checkout
- Shopify Admin
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
Pricing of ParcelWILL Returns & Exchange
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29 / month
or $276/year and save 21%
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
Professional
$99 / month
or $948/year and save 20%
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
Enterprise
$299 / month
or $2,868/year and save 20%
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager