AfterShip Returns & Exchanges
- by AfterShip
- Free to install. Free trial available.
Automate your returns process with a branded self-service portal. Save time with smart rules, reduce customer anxiety with automated updates, and recover revenue by turning returns into exchanges.
About the AfterShip Returns & Exchanges
Make returns and exchanges easier with AfterShip's automated solution. Create a branded self-service returns portal where customers can initiate returns and track status through automated email updates. Set smart rules for returns windows and non-returnable items to reduce return rates. Give customers flexible options to exchange items instead of returning them, helping recover lost revenue. Save time with automation for refunds, restocking, and carrier management. Monitor all returns data and insights in one central dashboard while efficiently routing packages to regional warehouses for quick processing.
Key features
- Self-service returns page and email notifications to reduce customer anxiety
- Smart return rules like returns window and non-returnable items to lower returns
- Flexible refund and exchange options to delight customers and recover revenue
- Automation rules like auto-refund and auto-restock to reduce manual work
- Carrier and warehouse settings for quick and cheap package return and restocking
App highlights:
-
- Use directly in Shopify admin
- Works with the latest themes
Integrations with:
- Shopify POS
- Shopify Flow
- UPS
- FedEx
- USPS
- Canada Post
- Gorgias
Pricing of AfterShip Returns & Exchanges
Free
Free to install
- Returns management portal
- Branded returns page
- Email notifications
- Basic returns window and reasons
- Manual approvals and label uploads
Essentials
$11 / month
or $108/year and save 18%
- All Free features
- In-app automatic labels
- Branded returns page
- Email notifications
- Basic refunds and exchanges
- Basic routing rules
Pro
$59 / month
or $588/year and save 17%
- All Essentials features
- Automatic returns approval
- In-app returns tracking
- Refund to store credit
- Return methods
- Eligibility rules
Premium
$239 / month
or $2,388/year and save 17%
- All Pro features
- Shipment status-based automation
- Embedded returns page
- Exchange for other items
- Exchange on store
- Pre-built integrations