SB: Helpdesk Ticketing & FAQs
- by Shark Byte, Inc
- Free to install. Free trial available.
Get complete customer support with AI-powered FAQs, product tabs, and live chat. Handle all support tickets from email, chat, and Messenger in one place while offering 24/7 self-service options.
About the SB: Helpdesk Ticketing & FAQs
Key features
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Pricing of SB: Helpdesk Ticketing & FAQs
Free
Free to install
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / month
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Standard
$19.99 / month
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Overall & per agent performance report
Advanced
$49.99 / month
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Prioritized support
- Overall & per agent performance report
The Best FAQ apps
Explore Best FAQ apps
EasySlide Accordion tabs & FAQ
Accordion Product tabs and FAQ pages
Moose: AI Chatbot & Live Chat
Smart AI Chatbot to manage Live chat, FAQs and WhatsApp
HelpLab FAQ Page, Product FAQs
Create beautiful FAQ page, support page or product FAQs
Rapid Reviews: Product Reviews
Help page speed with product reviews, star ratings, Q&A blocks
Trusted Help Center & FAQ
Reduce support needs with customizable FAQ page & product FAQs
Chatty AI Chatbot & Live Chat
Boost customer support with livechat by AI chat bot and FAQs
StoreFAQ‑ Product FAQ Builder
Create FAQ pages or accordions instantly with AI & drive sales
Variant Descriptions King
Show description of selected variant to reduce drop off on PDP
Corner FAQ Page & Help Center
Build SEO friendly FAQ Page, Helpdesk & FAQ accordions
AC ‑ Questions & Answers
Showcase product questions and answers directly on product pag
DDSHOP FAQ Page
Reduce support time with AI & SEO suitable FAQ page
Simesy AI Product Description
Generate product descriptions in bulk with ChatGPT AI
The best Chat apps
Explore Best Chat apps
Moose: AI Chatbot & Live Chat
Smart AI Chatbot to manage Live chat, FAQs and WhatsApp
Chaty: WhatsApp & Chat buttons
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
Whatsapp Marketing & Support
Automate marketing, cart recovery support with Business On Bot
KwikEngage Cart Recovery + WA
Automated Abandoned Cart Recovery, Whatsapp Chat & AI Chat Bot
Verifast AI Chatbot +Sales Bot
AI Chatbot (ChatGPT): AI Chat for Sales, Support & Insights
Robo Calls ‑ Pakistan
Automated order confirmation call to mobile number in Pakistan
Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Chatty AI Chatbot & Live Chat
Boost customer support with livechat by AI chat bot and FAQs
WhatsApp Chat & Abandoned Cart
Boost Sales With Whatsapp Chat, Cart Recovery & Broadcasts!
O: WhatsApp Chat, Contact Form
Get leads button: Facebook Messenger, WhatsApp, Contact Form
Ctx: WhatsApp Chat + Marketing
Drive sales with WhatsApp marketing, chat & cart recovery
CK: WhatsApp Automation & Chat
WhatsApp marketing, abandoned cart recovery & WhatsApp Button.