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Best alternatives for Zipchat AI Chatbot & Live Chat Shopify app in 2027 [Updated]
Zipchat AI Chatbot & Live Chat
by
ZIPCHAT INC
Free plan available. Free trial available.
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
Compare with % app %PickYourApp Review Team
6 min read
•
Oct 23, 2026
Connect with customers instantly through WhatsApp, live chat, AI chatbots, and multiple messaging channels. These chat apps help Shopify merchants provide 24/7 support, recover abandoned carts, and drive sales through automated responses. From AI-powered customer service to multi-channel messaging with Facebook, Instagram, and 20+ platforms, merchants can build help centers, manage support tickets, and engage shoppers wherever they prefer to chat.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. AI sales agent: sell more & support customers with AI shopping assistant, live chat & helpdesk.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat works as your 24/7 AI sales agent and shopping assistant. The AI chatbot answers product questions, recommends items, applies discounts, and sends checkout links to customers. It handles cart recovery, upsells, and order tracking automatically. The live chat and helpdesk support multiple channels including WhatsApp, Messenger, Instagram, and email in one unified inbox. The AI agent translates conversations and answers customer support questions in any language. When needed, it hands off to human agents. Features include a help center where customers find answers independently, sales automation for proactive engagement, and FAQ responses. Track revenue generated from chat conversations and manage all customer interactions through the omnichannel inbox. -
#2. WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Dondy helps you recover abandoned carts and drive sales through WhatsApp Business API automation. Send personalized marketing campaigns, order reminders, and COD confirmations to engage customers and grow revenue. The AI chatbot and AI agents handle customer support and sales inquiries automatically through a multi-agent inbox. Run bulk WhatsApp campaigns to reach large audiences with targeted messages. Collect customer reviews through integrations with Judge.me, Loox, Yotpo, Trustoo, and Google. Add a WhatsApp chat button and widget to your store for instant customer service. The app integrates seamlessly with Klaviyo, Flow, and other marketing tools to automate your WhatsApp communication. Set up automated messages for cart recovery, order updates, and customer engagement to increase conversions and improve the shopping experience. -
#3. Turn customer support into a growth engine with an AI chatbot that works even while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#4. WhatsApp marketing automation for D2C: AI flows, abandoned cart recovery, WhatsApp chat inbox
Zoko connects your Shopify store to WhatsApp for marketing automation, sales, and customer support. Run WhatsApp broadcast campaigns to segmented customer lists based on purchases, tags, and activity. Set up automated flows for abandoned cart recovery, post-purchase updates, upsells, and retention messages that reach the right customers using your Shopify data. The multi-agent shared inbox lets your whole team manage conversations, WhatsApp calls, and voice notes from one number with real-time message translation. Customers can browse your Shopify catalog and complete purchases directly inside WhatsApp without redirects. AI chatbots handle customer questions automatically, and your team steps in only when needed. Send order notifications, create WhatsApp marketing campaigns, and automate your customer communication with Zoko's flow builder designed for D2C brands. -
#5. Sell more and handle customer support with an AI chatbot, live chat and email helpdesk.
Tidio brings together an AI chatbot, live chat, and email helpdesk to help your Shopify store sell more and support customers better. The AI agent Lyro starts conversations on product pages, recommends items from your inventory, and adds products directly to the cart. It handles customer service around the clock, answering FAQs and order status questions in multiple languages. Your support team gets one unified inbox for all channels - email, Instagram, WhatsApp, and Facebook Messenger - with Shopify order details right beside each conversation. Win back abandoned carts with automated discount codes and upsells. The ticketing system keeps everything organized, while the help center lets customers find answers on their own. This complete solution combines sales automation with customer support tools to grow your business. -
#6. Send WhatsApp automation, marketing, abandoned cart, WhatsApp order, review message via WhatsApp API
Send WhatsApp marketing messages and abandoned cart recovery through WhatsApp Business API to increase sales with the highest open rates. This app automates WhatsApp order notifications, shipping confirmations, and COD verification to build customer trust and improve conversion rates. Connect your existing WhatsApp Business number and set up automated messages for cart recovery, order confirmation, and delivery updates. Add a customizable WhatsApp chat button to your store with one-click setup, making it easy for customers to reach you. Collect product reviews automatically from Loox, Judge.me, Google reviews, and other review apps through WhatsApp. Verify cash-on-delivery orders before fulfillment to reduce failed deliveries. Send targeted WhatsApp automation and marketing campaigns to drive more sales through the channel customers prefer. -
#7. Publish products to Instagram Direct and Facebook Messenger only a few clicks. Sell with AI & Inbox.
This app connects your Shopify store to Instagram Direct and Facebook Messenger, letting you sell products where your customers already chat. Setup takes just minutes - your products get published to Instagram Direct and Messenger instantly without needing Meta's native Instagram shop or Facebook shop approval. The Shopping AI integration engages customers directly in their conversations, showcasing products and providing instant recommendations right in the chat. No complicated approval process required - your Instagram shop and Facebook shop go live immediately through the app's seamless integration with your Shopify store, enabling you to reach customers on the platforms they use most. -
#8. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support. -
#9. An AI sales associate for your online store
Shopify Inbox puts an AI-powered sales associate directly on your online store to help buyers find products and get answers. This intelligent agent connects automatically to your catalog, inventory, and store policies to provide accurate responses. You control the agent's tone, style, and rules to keep every reply on-brand. When customers sign in with Shop, the AI personalizes replies using their preferences and purchase history from across Shopify. Rate conversations to train your agent—the more feedback you provide, the better it performs. Run Inbox with the AI agent or use it as a standard chat tool. Built-in analytics track orders assisted, buyer satisfaction, and chat performance so you can measure results. The agent learns from your product catalog, policies, and store content to deliver helpful, personalized customer support that sounds like your brand. -
#10. Scale D2C with AI-powered WhatsApp marketing, abandoned cart recovery, & customer retention
KwikEngage: Whatsapp Marketing
From $40/month | Free trial availableKwikEngage helps D2C brands grow sales through AI-powered WhatsApp marketing. The app enables abandoned cart recovery, automated customer retargeting, and order updates via WhatsApp to improve conversion rates and customer retention. Launch targeted WhatsApp marketing campaigns with advanced triggers to reach customers at the right moment. Identify anonymous website shoppers and retarget them across WhatsApp, email, SMS, and Instagram. Recover lost sales with automated abandoned cart messages that drive higher return on ad spend. The app includes instant WhatsApp checkouts to reduce purchase friction, AI-powered message delivery with automatic retries, and an omnichannel CRM to manage all customer chats in one unified helpdesk. AI chatbots handle customer support queries faster while automation handles routine tasks. Perfect for D2C brands looking to maximize ROI through WhatsApp broadcasts, order notifications, and customer engagement. Includes 24x7 merchant support to help you succeed.