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Best alternatives for Willdesk: Live Chat&AI Chatbot Shopify app in 2026 [Updated]
Willdesk: Live Chat&AI Chatbot
by
Channelwill
Free plan available. Free trial available.
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Compare with % app %PickYourApp Review Team
6 min read
•
Aug 13, 2026
Connect with customers instantly through WhatsApp, live chat, AI chatbots, and multiple messaging channels. These chat apps help Shopify merchants provide 24/7 support, recover abandoned carts, and drive sales through automated responses. From AI-powered customer service to multi-channel messaging with Facebook, Instagram, and 20+ platforms, merchants can build help centers, manage support tickets, and engage shoppers wherever they prefer to chat.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
Chatty AI Chatbot & Live Chat
Free plan available | Free trial availableChatty AI Chatbot & Live Chat gives you a 24/7 AI sales agent that answers product questions, suggests items, and helps with order tracking while you're away. The AI chatbot handles customer support automatically using advanced models, so shoppers get instant help anytime. Manage all customer conversations from one inbox - WhatsApp, Facebook Messenger, Instagram, Email, and live chat together. Your team can collaborate on messages across all channels in one place. Send proactive targeted messages based on visitor behavior to increase sales. Build an FAQ help center where customers can find answers on their own. The helpdesk lets shoppers self-serve for common questions. Track everything from the mobile app, so you stay connected to your inbox anywhere. Let the AI agent sell and support customers around the clock. -
#2. Turn customer support into a growth engine with an AI chatbot that works while you sleep.
MooseDesk is an AI-powered helpdesk that helps Shopify stores handle customer support faster and more efficiently. The AI chatbot learns from your products, FAQs, and past conversations to answer customer questions accurately 24/7 without manual setup. It automates order tracking and repetitive questions, then hands off to live chat when human help is needed. Manage all your conversations from chat, email, and social media in one omnichannel inbox. Customers can find answers instantly through multilingual FAQs and self-service support. Perfect for stores that want fewer tickets, faster replies, and happier customers while scaling their business. -
#3. Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
Tidio combines live chat, email, Instagram and WhatsApp support in one helpdesk, powered by Lyro AI agent that handles customer service and drives sales. Lyro answers questions and takes action on orders - processing refunds, cancellations, order edits and status updates in Shopify or any CRM via API, all within your custom rules. On product pages, the AI agent proactively engages shoppers, compares products, makes recommendations and adds items to cart. When human support is needed, your team accesses the unified inbox with full order history and live cart visibility, sending products, discounts and order updates directly. Manage conversations across chat, email and social channels from web or mobile app. Control AI usage with capped limits to avoid billing surprises - Lyro pauses when your threshold is reached. -
#4. WhatsApp marketing automation for D2C: AI flows, abandoned cart recovery, WhatsApp chat inbox
Zoko connects your Shopify store to WhatsApp for marketing automation, sales, and customer support. Run WhatsApp campaigns to segmented customer lists based on purchases, tags, and activity. Set up abandoned cart recovery with automated flows and send order notifications directly through WhatsApp. The flow builder makes WhatsApp automation simple for D2C brands. AI chatbots work with your Shopify data to answer customer questions, while your team handles conversations in a multi-agent shared inbox. Customers can browse your catalog and buy inside WhatsApp without redirects. Manage your whole team on one WhatsApp number with support for chats, calls, and voice notes. Real-time message translation helps you connect with customers globally. Automate post-purchase updates, upsells, and retention campaigns so messages reach the right customer at the right time. -
#5. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging. -
#6. WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Dondy helps you recover abandoned carts and drive sales through WhatsApp Business API automation. Send personalized marketing campaigns, order reminders, and COD confirmations to engage customers and grow revenue. The AI chatbot and agents handle customer support and sales inquiries automatically, while the multi-agent inbox keeps your team organized. Run bulk WhatsApp messaging campaigns to reach large audiences with targeted promotions. Collect customer reviews through integrations with Judge.me, Loox, Yotpo, Trustoo, and Google. Add a responsive WhatsApp chat button and widget to your store for instant customer service. Automate your entire WhatsApp workflow with personalized messages that convert. Integrate seamlessly with Klaviyo, Flow, and other marketing tools to create a complete communication strategy. The AI-powered automation handles everything from cart recovery to customer support, helping you increase sales while saving time on manual messaging. -
#7. Publish products to Instagram Direct and Messenger only a few clicks.
This Sales AI app connects your Shopify store to Instagram Direct and Facebook Messenger, letting you engage customers where they already spend their time. Setup takes just a few minutes, and your products will be published to Instagram Direct and Messenger instantly—no approval needed. You don't need Instagram shop or Facebook shop enabled in your Meta accounts. Your Instagram shop and Facebook shop go live right away. The AI-Sales feature engages customers directly through your IG and Messenger, showcasing products in chats with instant product recommendations. Simple integration makes it easy to sync products and start selling through direct messages immediately. -
#8. An AI sales associate for your online store
Shopify Inbox puts an AI-powered sales associate directly on your online store to help shoppers find products and get answers. This AI agent connects to your catalog, inventory, and store policies automatically with zero setup required. Buyers can ask questions and receive personalized replies, especially when they sign in with Shop—the agent uses their purchase history and preferences from across Shopify to tailor responses. You control your agent's tone, style, and rules to keep every reply on-brand. Rate chats to train the AI and improve its performance over time. Run Inbox with the AI agent active or turn it off and use it as a regular chat tool. Built-in analytics track orders assisted, buyer satisfaction, and other key metrics so you can see the impact on your store. -
#9. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support. -
#10. Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Chatway helps merchants handle customer service through live chat, AI chatbot, and shared helpdesk inbox. The app supports WhatsApp Business, Facebook Messenger, Instagram DMs, and email all from one place. Teams can manage customer support conversations using canned responses and saved replies for faster service. The AI agent answers common questions automatically and hands off chats to human agents when needed. Merchants get access to Shopify cart data, orders, and coupons directly in the live chat support inbox. Create FAQ pages to help customers find answers quickly. Mobile apps for iOS and Android let you provide customer support anywhere. View past live chat conversations, follow up with visitors, and send relevant offers from the inbox. Manage support across web and mobile platforms while delivering 24/7 customer service through the AI chatbot and live chat widget.