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Best alternatives for Help Desk & AI Chat | Resolvia Shopify app in 2026 [Updated]
Help Desk & AI Chat | Resolvia
by
Resolvia Ai
From $45/month. Usage charges apply.
Automatisiere deinen Kundenservice und Retourenprozess in einem System.Spare Zeit und Supportkosten
Compare with % app %PickYourApp Review Team
6 min read
•
Aug 13, 2026
Support your customers better with essential tools for FAQ management, AI chatbots, customer feedback, and self-service options. From customizable help centers and product manuals to automated chat support and order management, these apps help reduce support workload while improving customer satisfaction. Get AI-powered assistance, collect verified reviews, and enable customers to find answers 24/7.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. We help you to create SEO prepared FAQ pages for your store and a help center for your customers!
Create a professional help center and FAQ pages that work seamlessly with your Shopify store's SEO strategy. This user-friendly FAQ app lets you build comprehensive question-and-answer sections across your store - from dedicated FAQ pages to product-specific information. Customize fonts, colors, and styles to match your brand without touching any code. Add rich content including images and videos to your answers, and format text to improve readability. The app supports multiple languages and works independently from your theme, making it perfect for both single-page help centers and distributed FAQs throughout your collections, products, and blog posts. Set up your knowledge base quickly with an intuitive admin dashboard, helping customers find answers while improving your store's search visibility. -
#2. AI Chatbot, Live Chat & CRM for support and sales
Wizybot is an AI chatbot and CRM helpdesk that brings all your customer conversations into one smart inbox. Connect live chat, WhatsApp, Instagram, Facebook, and email to get a unified CRM view of every shopper. Let AI Agents handle support tickets, order tracking, refunds, and FAQs in your brand's tone while working 24/7. The chatbot launches in minutes and provides personalized product recommendations to turn conversations into sales. Use CRM-powered WhatsApp marketing with automated flows to drive repeat purchases and improve customer retention. AI replies instantly to social comments and DMs, so you never miss a message. Everything works together in one CRM-driven inbox that scales as your store grows. -
#3. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications. -
#4. The app allows customer to cancel order and reorder on their own, without contacting support
Enable your customers to easily cancel and reorder purchases directly from their order status page, account dashboard, or confirmation email. This self-service order cancellation app reduces support workload while improving customer satisfaction. Customers can cancel orders with a single click within your set time limit and quickly reorder previous items without contacting support. Use the "cannot-cancel" tag to mark specific products or orders as non-cancellable. The app integrates seamlessly with your checkout and order status pages through app blocks, making order management simpler for both you and your customers. Prevent potential chargebacks by giving customers more control over their orders. -
#5. Turn customer feedback into growth with AI-powered surveys
UserLoop helps you turn customer feedback into actionable insights with AI-powered surveys. Capture pre-purchase feedback using storefront popups and app blocks—no coding required. Run post-purchase surveys on thank you pages, order confirmation pages, and via email to understand what drives customer decisions. Connect your survey data directly to Claude or ChatGPT through MCP to ask questions, spot trends, and get instant answers. Share automated AI reports with your marketing, product, and support teams. Use smart product quizzes to guide shoppers toward the right purchases. Automatically translate surveys into over 100 languages to reach global customers. Reward survey responses with discount codes to increase participation. All your feedback tools—surveys, quizzes, and video feedback—work together in one platform. -
#6. Wiremo allows you to collect and display product and customer reviews automatically.
Wiremo is a comprehensive review management solution that helps businesses collect and showcase verified customer feedback. The app automatically sends review requests after purchases, making it simple to gather authentic product and website reviews. Display customer testimonials, including photo reviews, to build trust with potential buyers. Manage all your reviews in one place - respond to customer feedback, import existing reviews, and create an engaging review carousel on your store. With automated review collection and Google Shopping integration, Wiremo makes it easy to maintain a steady flow of genuine customer reviews that can help influence purchasing decisions and improve your store's credibility. -
#7. Ensure 24/7 customer support with AI chatbot. Answer customer queries & improve your conversion
LunaChat AI ChatBot delivers 24/7 customer support through an intelligent AI chatbot that converts visitors into paying customers. This dynamic application uses natural language processing to answer complex customer queries, recommend products, and provide helpful information automatically. The app handles large volumes of customer interactions without human intervention, letting you respond faster to queries even when you're unavailable. Automate customer service tasks to save costs and reduce bounce rates while improving conversion rates. Features include a visual dashboard for tracking sales and conversions, complete conversation history between AI representatives and customers, and plug-and-play setup requiring no coding skills. Customize your welcome message, widget position, text colors, and more. Available in over 2 languages to serve your global customer base. -
#8. This app turns your website into a 24/7 support hub that gives customers the exact answers they need
This app turns your website into a 24/7 support hub that gives customers the exact answers they need. It acts as a virtual concierge, guiding visitors through your store and answering their questions in real-time. Speed matters when keeping a shopper's interest, and instant responses help reduce cart abandonment while giving customers the confidence to complete their purchase. The app learns your business info from your website or files in minutes, then recommends products based on what shoppers are looking for. It simplifies the buying process by putting information exactly where customers need it, even while you're asleep. -
#9. Customer account editor and checkout editor with dynamic blocks and extensibility
Customize customer accounts, checkout, and post-purchase pages with flexible UI extensions and dynamic blocks. This app lets you add custom components to account pages, order status, and thank you pages without coding. Add checkout blocks like custom fields, trust badges, payment icons, age validator, and delivery instructions to improve your checkout experience. Include account blocks such as order notes, special requests, download invoice, order count, and report a problem features to strengthen customer communication. The app supports upsell products, SMS consent, gift messages, image with text, proof of shipment, installation guides, warranty documents, announcement bars, and FAQs. You can also add quantity selector and variant selector for checkout line items. Replace legacy limitations with modern extensibility that helps increase engagement and conversions through better checkout and account customization. -
#10. AI phone agent(sales & support). Your phone line, answered 24/7 in 50+ languages. Fully transparent.
CallFlows AI adds an autonomous AI phone agent to your Shopify store that answers calls 24/7 in 50+ languages. This AI phone agent handles sales and customer support by checking order status, tracking info, inventory, and product information in real-time using your store's live data. The system manages shipping, returns, exchanges, and cancellation policies while handling multiple simultaneous inbound calls. It can place orders, process refunds, and perform other actions through Agent Skills. Complex cases get transferred to human agents through smart call routing. Every call includes audio recordings and transcripts saved in your Admin, plus detailed call analytics. Use the provided local phone number or forward your existing line. The AI conversation sounds human-like and responds in the caller's language. See the live demo on our website to experience how it works.