Best alternatives for O: Chat buttons & Contact Form Shopify app in 2026 [Updated]
PickYourApp Review Team
6 min read
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Jan 17, 2026
Connect with customers instantly through WhatsApp, live chat, AI chatbots, and multiple messaging channels. These chat apps help Shopify merchants provide 24/7 support, recover abandoned carts, and drive sales through automated responses. From AI-powered customer service to multi-channel messaging with Facebook, Instagram, and 20+ platforms, merchants can build help centers, manage support tickets, and engage shoppers wherever they prefer to chat.
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#1. Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Meet your 24/7 AI-powered customer support solution with Chatty's smart chatbot and live chat system. Built with ChatGPT 4.0, this AI assistant handles product questions, makes personalized recommendations, and helps track orders - even when you're not available. Manage all your customer conversations from WhatsApp, Facebook Messenger, Instagram, and email in one unified inbox. Your team can easily collaborate on customer support from anywhere using the mobile app. Create a self-service FAQ help center where customers can quickly find answers to common questions. Set up automated messages based on visitor behavior to provide proactive support and drive more sales.Install from Shopify App Store
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#2. Automate support service with an AI chatbot designed for smarter operations
MooseDesk builds a smarter customer support system with AI chatbot technology that learns your store instantly from products, FAQs, and Q&A. The AI chatbot answers customer questions accurately, reduces repetitive support tickets, and saves costs by automating routine inquiries 24/7. When human help is needed, it seamlessly hands off to live chat agents. Manage email, social messages, and website chat in one unified omnichannel inbox. Customers can track orders and find answers in multilingual FAQs. Automate support service while routing complex cases to your team. Product-specific FAQs display on each product page for instant self-service support that scales with your business.Install from Shopify App Store
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#3. Acquire new customers and close sales by connecting with shoppers in chat.
Connect with shoppers in real-time using Shopify Inbox, a free messaging tool that helps you close more sales through personalized customer chat. View live customer data including browsing history, cart contents, and previous orders to provide tailored support. Increase order value by recommending products and offering targeted discounts during conversations. The app's AI-powered instant answers and suggested replies help you respond faster, which can improve conversion rates by up to 69%. Automate common tasks like welcome messages, contact collection, and FAQ responses while maintaining a seamless shopping experience. Send product recommendations and promotional offers directly in chat to guide customers toward purchase decisions.Install from Shopify App Store
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#4. Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
This app helps you recover abandoned carts and send marketing messages through WhatsApp Business API with high open rates. Automatically send abandoned cart recovery messages to increase conversions and sales. Keep customers informed with automated order notifications, shipping confirmations, and COD verification messages before fulfilling orders. The WhatsApp chat button is easy to set up with one-click installation and full customization options. Connect your existing WhatsApp Business account number to start sending automation messages. Collect customer reviews from popular apps including Loox, Judge.me, Google Reviews, and Trust reviews. Send marketing campaigns and order confirmations automatically to build customer trust and drive more sales through WhatsApp messaging.Install from Shopify App Store
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#5. WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration
WhatsApp Chat + Marketing brings together chat support, order management, and marketing automation in one widget. The app lets you add a WhatsApp chat button to your store for customer support with multiple agents, FAQs, order tracking, and contact forms. Send automated messages for abandoned checkout recovery, order confirmation, COD verification, order fulfillment, and review requests using your own WhatsApp number. The mobile app helps you recover abandoned carts manually when needed. Connect the official WhatsApp API for advanced marketing features including broadcast campaigns, custom templates, promotions, shared inbox, and real-time chat support. Set up online hours and manage multiple agents through the chat button. Perfect for stores looking to improve customer communication and recover lost sales through WhatsApp automation.Install from Shopify App Store
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#6. Musbu Chat Button app is designed to help customer engagement and increase conversions by support
Musbu WhatsApp Chat Button makes customer engagement simple with a responsive chat widget that helps shoppers contact your store instantly. The app supports popular messaging platforms including WhatsApp, WeChat, Messenger, and Telegram, giving customers convenient ways to reach you for support. The customizable chat button matches your store's design and works seamlessly across all devices. Set up prefilled messages to make conversations easier and faster for your customers. Installation is straightforward with no coding required. This social chat solution improves customer satisfaction by providing quick support options right when shoppers need help. The easy-to-use widget helps increase conversions by removing communication barriers between you and your customers, building stronger relationships that lead to more sales.Install from Shopify App Store
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#7. Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Connect with customers instantly through our professional live chat and WhatsApp support solution. The easy-to-use chat inbox lets your team manage customer conversations, send personalized responses, and access important Shopify data like orders and cart details. Set up automated FAQ responses and save common replies to handle inquiries faster. Monitor support conversations and assign them to specific agents for seamless customer service. With mobile apps for iOS and Android, your team can provide real-time support from anywhere. Integrate multiple messaging channels including WhatsApp, Facebook Messenger, Instagram, and Telegram to meet customers where they prefer to chat. The intuitive inbox system helps organize and track all customer interactions in one place for better service delivery.Install from Shopify App Store
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#8. Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Chaty is an all-in-one chat button solution that connects you with customers through their favorite messaging apps. Add WhatsApp widget, Facebook Messenger, Viber, Line, Telegram, Instagram, TikTok, SMS, email, phone button, and more chat apps to your store. The live chat widget helps you close sales, generate leads, and provide better customer support. Customize your chat button's appearance including font, color, position, and icons. Set up preset welcome messages for WhatsApp chat and other messaging platforms. Add a contact form, Call Now button, and click to call widget for easy accessibility. Track customer interactions through Google Analytics integration. Show chat buttons on both mobile and desktop with smart triggers and targeting options. Let visitors reach you via SMS, call button, or their preferred chat app to increase sales conversions and improve client support.Install from Shopify App Store
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#9. Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Tidio combines live chat, chatbot automation, and AI capabilities to create a complete customer support solution for your Shopify store. The app enables real-time customer engagement through live chat while letting you set up automated responses for 24/7 support. With its AI-powered features, you can offer personalized product recommendations and resolve common customer inquiries automatically. Track visitor behavior, view customer shopping carts, and increase sales by sending targeted discount codes - all managed from a single, user-friendly help desk. Whether you need to provide instant support, automate responses, or drive more sales, Tidio's Shopify-specific features help you deliver better customer service while growing your business.Install from Shopify App Store
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#10. Everyone’s on WhatsApp — bring your marketing, sales, support & ops there to reclaim abandoned sales
Connect with customers directly on WhatsApp to recover abandoned carts and provide personalized support. QuickReply's smart chat widget keeps conversations flowing with automated responses until your team is ready to engage. Create custom workflows for cart recovery campaigns, order updates, and customer communications using targeted discounts and timely reminders. The built-in CRM helps manage high-volume customer interactions while enabling seamless two-way messaging at scale. Give your support team the tools they need to deliver responsive service and grow sales through WhatsApp's familiar platform.Install from Shopify App Store