ZigZag Returns & Exchanges
- by ZigZag Global Ltd
- From $20/month. Free trial available.
Simplify returns and exchanges across UK and international borders with pre-negotiated shipping rates. Let customers request returns through your branded portal while you manage rules, track progress, and automate refunds.
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About the ZigZag Returns & Exchanges
Simplify your international and UK domestic returns process with ZigZag Returns & Exchanges. The app offers pre-negotiated shipping rates through major carriers like UPS, Evri, Yodel, DPD, Royal Mail, and USPS across 30+ countries. Customers can easily request returns, exchanges, or refunds through your branded portal. Set custom return windows, track return reasons, and manage the entire process from a central dashboard. Automated features include label generation, refund approvals, and exchange order creation. Keep customers informed with customizable notifications throughout their return journey. The app helps reduce manual tasks while providing valuable insights into your returns management.
Launched: December 18, 2017
Key features
- Cross-border returns back to UK from 30+ countries internationally
- Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
- One-click refund approval and auto-creation of new orders for exchanges
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
Integrations with:
- Shopify Admin
- Evri
- USPS
- Yodel
- DPD
- UPS
- Royal Mail
Category
Pricing of ZigZag Returns & Exchanges
Silver
$20 / month
- Everything in Free plus:
- 100 returns incl. + extras pay-as-you-go
- International returns back to UK
- Branded, customisable returns portal
- Unlimited return reasons
- Gift cards
Gold
$50 / month
- Everything in Silver plus:
- 300 returns incl. + extras pay-as-you-go
- Automated returns and refunds
- Configurable exchanges
- Holiday return window
