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Zendesk AI Agent By Adelante
- by Adelante LTD
- From $99/month. Free trial available.
- by Adelante LTD
- From $99/month. Free trial available.
AI agent for Zendesk that resolves 80%+ of support tickets using live order data, your policies, and approved actions. Done-for-you setup.
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About the Zendesk AI Agent By Adelante
Adelante is a done-for-you AI support agent that runs inside Zendesk and resolves over 80% of your Shopify support tickets automatically. It handles repetitive requests like WISMO, returns, exchanges, address changes, and order edits by reading live ecommerce data including orders, shipping status, products, and customer profiles. The AI agent takes approved actions such as editing orders, processing returns, and sending shipping labels while following your policies and SOPs. When human judgment is needed, it hands off tickets with full context. Built, tested, and managed for you, it goes live in approximately 10 days.
Launched: April 13, 2026
Key features
- Resolves 80%+ of tickets: WISMO, returns, exchanges, order edits
- Reads live order data, shipping, product & customer profiles in Zendesk
- Takes approved actions — edits orders, starts returns, sends labels
- Runs according to your policies and SOPs with clear chain of thought
- Hands off to a human with full context when it can't auto solve.
Integrations with:
- Shopify Admin,
- Email Marketing,
- Sunshine Conversations,
- WhatsApp,
- Zendesk
Category:
Pricing of Zendesk AI Agent By Adelante
500 Messages/Month
$99 / month
or $990/year and save 17%
- Unlimited channels integrations
- Custom training on your brand
- Single language support
- Human handoff when needed
- Read Shopify Data (Order Data/Profiles)
- Native Zendesk integration via ZD App
- Text Based Product Recommendations
- Ticket tagging to build Zendesk reports
5K Messages/Month
$800 / month
or $8,000/year and save 17%
- Unlimited channels integrations
- Custom training on your brand
- Multi-language support
- Real-time AI Agent analytics dashboard
- Human handoff when needed
- Execute Shopify Actions
- Visual Product Recommendations Search
- Native Zendesk integration via ZD App
