ZackReturns ‑ Returns easily
- by CrossBox Digital LTD
- Free plan available. Usage charges apply. Free trial available.
- by CrossBox Digital LTD
- Free plan available. Usage charges apply. Free trial available.
Self-service returns and EU statutory withdrawal management with automated confirmations, return labels, and bilingual support.
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About the ZackReturns ‑ Returns easily
ZackReturns makes handling returns and EU statutory withdrawals simple with a self-service portal built right into your Shopify store. Customers can start returns or declare withdrawal under Section 356a BGB through an easy-to-use interface. The app automatically sends required confirmation emails in German or English, keeping customers informed throughout the process.
Generate return labels with major DACH shipping carriers including DHL, DPD, GLS, UPS, FedEx, and Sendcloud. Connect seamlessly with Gorgias, Zendesk, and Klaviyo to manage customer support and marketing. Both the storefront portal and admin interface are fully bilingual and meet BFSG accessibility standards, ensuring a low-barrier experience for all users.
Launched: July 16, 2026
Key features
- Self-service portal for returns and withdrawal (Section 356a BGB)
- Automatic email confirmation of withdrawal receipt to customers
- Return labels via DHL, DPD, GLS, UPS, FedEx, and Sendcloud
- Storefront portal and admin in German and English
- Connect Gorgias, Zendesk, and Klaviyo for support and marketing
Integrations with:
- DHL,
- DPD,
- GLS,
- Gorgias,
- Klaviyo,
- Zendesk
Category:
Pricing of ZackReturns ‑ Returns easily
Free
Free
- 10 returns/month included
- Returns Portal
- Withdrawal button
- Email notification
Starter
$19 / month
Plus usage charges
- 25 returns/month included
- Variant exchange
- Store credit
- Automatic approval
Growth
$69 / month
Plus usage charges
- 100 returns/month included
- Klaviyo integration
- Custom email templates
- Return shipping fees
Pro
$169 / month
Plus usage charges
- 300 returns/month included
- Cross-product exchange
- Custom CSS
- Value reduction (restocking)
- Audit log (return history)