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Yappi: Live Chat & AI Agent
- by Chau AI
- Free plan available. Free trial available.
- by Chau AI
- Free plan available. Free trial available.
Instant AI chat with zero sign-in. Answers 24/7 from your catalog and captures every shopper email for follow-up.
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About the Yappi: Live Chat & AI Agent
Yappi delivers instant live chat with zero friction—no shopper login, no pre-chat forms, just open and type. Every conversation automatically captures visitor emails so you can follow up on leads you'd otherwise lose.
The AI agent answers customer questions 24/7 using your actual catalog, inventory levels, FAQs, and store policies. It handles product inquiries, shipping questions, returns, and order tracking in the shopper's language. When human support is needed, one click transfers the chat to your team.
Your team works from a shared inbox with full conversation context, notification hours, and smart agent routing. Shoppers can discover products and add items to cart directly in the chat window, turning support conversations into sales opportunities.
Launched: July 8, 2026
Key features
- No shopper login or pre-chat forms — instant, friction-free customer chat
- Automatic lead & email capture on every chat to recover abandoned visitors
- 24/7 AI answers from your live catalog, stock inventory, and store policies
- One-click human takeover in a shared team inbox with smart agent routing
- In-chat product discovery with direct add-to-cart actions
Integrations with:
- Shopify Admin,
- Checkout Flow Seamlessly,
- Customer Emails Collections,
- Discount and Promotion,
- Loyalty Program,
- Order Tracking,
- Product Catalog
Category:
Pricing of Yappi: Live Chat & AI Agent
Free to install
Free
- 100 AI replies/mo included
- In-chat cart & checkout
- 20+ widget skins
- 24/7 order tracking
- Smart FAQ engine
- Product discovery & browsing
- Live team inbox
- Live Chat support (<1h SLA)
Growth
$29 / month
- 2,000 AI replies/mo included
- And everything in Starter, plus:
- Custom knowledge control
- Brand voice & knowledge gaps
- Order resolution & resend receipts
- Custom styling via plain text
- 24/7 priority support
- White-label — remove Yappi branding
Scale
$99 / month
- 10,000 AI replies/mo included
- And everything in Growth, plus:
- 1:1 in-house design
- Dedicated routing & priority SLA
- Custom AI training & support
