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Yappi: AI Chatbot & Live Chat
- by Chau AI
- Free plan available. Free trial available.
- by Chau AI
- Free plan available. Free trial available.
AI chatbot that answers questions, recommends products, recovers carts, and hands off to live chat when shoppers need help.
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About the Yappi: AI Chatbot & Live Chat
Yappi is an AI chatbot and live chat assistant that answers shopper questions about products, shipping, returns, and order tracking around the clock. It recommends items from your catalog with real-time prices and stock levels, helps recover abandoned carts, and upsells related products to increase order value.
The chatbot trains on your catalog, inventory, FAQs, and policies to deliver accurate, on-brand responses. It handles routine customer support 24/7 and replies in the shopper's language. When customers need human help, your team can take over seamlessly through a shared inbox with full conversation context. Yappi guides shoppers through checkout while staying true to your brand voice across all interactions.
Launched: July 8, 2026
Key features
- Answers product, shipping, returns, and order tracking questions 24/7
- Recommends products from your live catalog, with real prices and stock
- Recovers abandoned carts and upsells related products to lift order value
- Hands off to your team in a shared live chat inbox, with full context
- Multilingual replies in the shopper's language, matched to your brand voice
Integrations with:
- Shopify Admin
Category:
Pricing of Yappi: AI Chatbot & Live Chat
Starter
Free
- 100 AI replies/mo included
- In-chat cart & checkout
- 20+ widget skins
- 24/7 order tracking
- Smart FAQ engine
- Product discovery & browsing
- Live team inbox
- Live Chat support (<1h SLA)
Growth
$29 / month
- 2,000 AI replies/mo included
- And everything in Starter, plus:
- Custom knowledge control
- Brand voice & knowledge gaps
- Order resolution & resend receipts
- Custom styling via plain text
- 24/7 priority support
- White-label — remove Yappi branding
Scale
$99 / month
- 10,000 AI replies/mo included
- And everything in Growth, plus:
- 1:1 in-house design
- Dedicated routing & priority SLA
- Custom AI training & support
