wukongChat:Live Chat & AI Chat
- by Shenzhen Yunling Technology Co., Ltd.
- Free plan available. Free trial available.
AI-powered live chat with 24/7 automated support, multilingual responses, and smart agent assistance to handle customer inquiries efficiently.
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About the wukongChat:Live Chat & AI Chat
This intelligent customer service solution combines live chat with AI-powered automation to deliver 24/7 support for your e-commerce store. The smart helpdesk accurately handles product inquiries using an advanced AI model that learns your store details, products, and FAQs to provide immediate, precise answers to common customer questions.
The chatbot offers multilingual support by auto-detecting query language and responding accordingly. AI assistance helps human agents with full or semi-automated suggestions during conversations. When needed, seamless transfer to human representatives ensures complex issues get proper attention.
Target customers effectively by segmenting them with tags and profiles for marketing. Communicate through preset messages while the system continuously learns. This solution reduces operational costs and improves efficiency by automating routine inquiries while maintaining quality customer service.
Key features
- 24/7 automated responses to common customer questions
- AI support for agents: full/semi-auto suggestions to assist human reps
- Targeted engagement: segment customers by tags and profiles for marketing.
- Multilingual support: auto-detects query language and responds accordingly.
Pricing of wukongChat:Live Chat & AI Chat
Free Version
Free
- 100 regular AI responses per month
- Save info for 100 contacts
- Train 1 AI knowledge base
- 12 months of chat history storage
- Manage customers with 5 tags
Essentials
$9.90 / month
or $99/year and save 17%
- 1,000 regular AI responses/month
- Store contact info for 1,000 contacts
- Train up to 5 AI knowledge bases
- 12 months of chat history
- Manage customers with 5 tags
Professional
$59 / month
or $637/year and save 10%
- 5,000 AI responses/month
- Store 10,000 contacts info
- Unlimited AI knowledge base training
- 12-month chat history storage/month
- Unlimited tag management
Enterprise
$199 / month
or $2,149/year and save 10%
- 20,000 AI responses/month
- Unlimited contact storage
- Unlimited AI knowledge base training
- 12-month chat history storage/month
- Unlimited tag management
