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Wilmo: AI Customer Support
- by wilmo
- From $1,200/month. Free trial available.
- by wilmo
- From $1,200/month. Free trial available.
AI-powered shared inbox that reads orders, drafts replies in any language, and prepares fixes like refunds or address changes for your approval.
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About the Wilmo: AI Customer Support
Wilmo is a shared inbox for customer support email that uses AI to handle order questions faster. When customers write about their orders, the AI automatically finds the order in your Shopify store and drafts a reply in the customer's language. It can prepare fixes like canceling or refunding orders, changing shipping addresses, editing items, or creating discount codes and gift cards. Every change waits for your team's approval until you enable Autopilot for specific question types and channels you trust. View customer orders, items, and fulfillment status directly next to their emails. Wilmo only uses the store permissions you grant, keeping your data secure while helping your support team answer questions more efficiently.
Launched: November 6, 2026
Key features
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
- Autopilot per question type and channel, when you trust the drafts
Integrations with:
- DHL,
- GLS,
- Klaviyo,
- PostNord,
- Shipmondo,
- Webshipper
Category:
Pricing of Wilmo: AI Customer Support
Basic
$1,200 / month
- Everything included
- Up to 1,000 tickets/month
- Unlimited users, teams and markets
Growth
$2,400 / month
- Everything included
- Up to 2,500 tickets/month
- Unlimited users, teams and markets
Pro
$3,500 / month
- Everything included
- Up to 5,000 tickets/month
- Unlimited users, teams and markets
Advanced
$5,900 / month
- Everything included
- Up to 10,000 tickets/month
- Unlimited users, teams and markets
Enterprise
$11,800 / month
- Everything included
- Up to 25,000 tickets/month
- Unlimited users, teams and markets
