WhatsDesk Voice‑Video Helpdesk

WhatsDesk is a voice and video helpdesk built for Shopify stores. Support agents can reply to customer tickets using voice notes, video clips, or screen share instead of just typing. This helps resolve issues faster and more clearly. The app works as live chat when both agent and customer are online. When offline, it automatically switches to threaded tickets with a unified email inbox, so no conversation gets lost. All messages are auto-transcribed and translated to support global customers in any language. Key features include real-time live chat with smart fallback to tickets, voice and video replies inside support tickets, public ticket links for secure customer follow-up, unified inbox that keeps email and chat conversations in one place, and automatic transcription and translation. Set up takes just minutes.