Vela – Live Chat & AI Support

by askVeka.pro
Free plan available. Free trial available.

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by askVeka.pro
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on
Free plan available. Free trial available.

AI live chat that learns from your store, answers customer questions, recommends products, and handles support with smart automation.

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About the Vela – Live Chat & AI Support

Vela brings AI-powered live chat to your Shopify store, helping you answer customer questions and recommend products automatically. The AI assistant learns from your help articles and product catalog to provide accurate responses in real-time. It shows product recommendations as interactive cards right in the chat and handles refund requests by offering solutions or suggesting partial refunds for your review. Your team manages all conversations through a shared inbox with email notifications and easy human handoff when needed. Every chat your team handles becomes a draft help article, so the AI continuously improves and learns. This live chat widget combines automated customer support with smart product recommendations, making it easier to assist shoppers while reducing repetitive questions. The AI support system works alongside your team to deliver better customer service.

Launched: June 12, 2026

Key features

Product recommendations shown as cards directly in chat.
Automated solutions & partial refunds for your approval.
Shared inbox: AI learns from team chats with human handoff.

Category:

Chat Store management

Pricing of Vela – Live Chat & AI Support

Free

1 agent seat
Chat widget
AI bot: 100 replies/month
Automatic Knowledge base
Community support

Growth

$39 / month

or $390/year and save 17%

3 agent seats
AI bot: 2,000 replies/month
Review invitations
Order & customer lookup
Email notifications
Everything in Free

Free trial available

Scale

$99 / month

or $990/year and save 17%

10 agent seats
AI bot: 10,000 replies/month
Custom branding without Vela logo
Priority support
Everything in Groth & Free