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askVela – Chat & AI Support
- by askVeka.pro
- Free plan available. Free trial available.
- by askVeka.pro
- Free plan available. Free trial available.
AI chat support that learns from your store, answers customer questions, recommends products, and handles refunds automatically.
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About the askVela – Chat & AI Support
askVela adds an AI-powered live chat widget to your Shopify store that automatically learns and helps customers. The AI assistant answers questions using your help articles and product catalog, while recommending products as interactive cards directly in the chat conversation.
When customers request refunds, the AI offers automated solutions or suggests partial refunds for you to approve. Your team manages everything through a shared inbox with email notifications and easy human handoff when needed.
The smart part? Every chat your team handles becomes a draft help article, so the AI constantly improves and learns from real customer interactions. This means better automated responses over time while you maintain full control over customer support quality.
Launched: June 12, 2026
Key features
- Product recommendations shown as cards directly in chat.
- Automated solutions & partial refunds for your approval.
- Shared inbox: AI learns from team chats with human handoff.
Category:
Pricing of askVela – Chat & AI Support
Free
Free
- 1 agent seat
- Chat widget
- AI bot: 100 replies/month
- Automatic Knowledge base
- Community support
Growth
$39 / month
or $390/year and save 17%
- 3 agent seats
- AI bot: 2,000 replies/month
- Review invitations
- Order & customer lookup
- Email notifications
- Everything in Free
Scale
$99 / month
or $990/year and save 17%
- 10 agent seats
- AI bot: 10,000 replies/month
- Custom branding without Vela logo
- Priority support
- Everything in Groth & Free
