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Ustam AI Inbox & Live Chatbot
- by Ustam
- Free plan available. Free trial available.
- by Ustam
- Free plan available. Free trial available.
Manage Shopify chat, WhatsApp, Messenger & Instagram in one inbox. AI answers questions, your team jumps in when needed.
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About the Ustam AI Inbox & Live Chatbot
Ustam combines your Shopify chat, WhatsApp, Facebook Messenger, and Instagram DMs into one shared inbox. The AI chatbot learns your store catalog in minutes to answer customer questions, recommend products, and track orders automatically. When shoppers need human help, conversations hand off seamlessly to your team.
View each customer's cart, order history, and live page browsing right beside the chat thread. Invite team members with specific roles, receive push notifications through native iOS and Android apps, and manage multiple stores from a single account. Each store gets its own AI assistant and conversation analytics, including revenue attributed to product recommendations made during chats.
Launched: February 12, 2026
Key features
- One inbox for Shopify chat, WhatsApp, Messenger, and Instagram DM
- AI handles routine chats and hands off the moment a customer needs a human
- Customer cart, live page views, and order history beside every chat
- Native iOS and Android apps with push notifications for your team
- Conversation analytics including recommendation-attributed revenue
Integrations with:
- Facebook Messenger,
- Instagram DM,
- OpenAI,
Category:
Pricing of Ustam AI Inbox & Live Chatbot
Free
Free
- 50 customer channels (lifetime)
- AI product recommendations
- AI order track
- Multi-channel
- Multi-language
- Unlimited test chats
- Unlimited users
- Unlimited product catalogue
Starter
$5 / month
- 500 customer channels (lifetime)
- Human handover support
- All Free features
Professional
$50 / month
- 5000 customer channels (lifetime)
- All Starter features
Enterprise
$150 / month
- Unlimited customer channels
- All Professional features
