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toern ‑ Returns & Withdrawal
- by toern GmbH
- From $99/month. Usage charges apply. Free trial available.
- by toern GmbH
- From $99/month. Usage charges apply. Free trial available.
Automate returns and exchanges with AI-driven insights. Paperless portal, real-time analytics, and EU-compliant withdrawal forms.
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About the toern ‑ Returns & Withdrawal
toern automates returns and exchanges with an intelligent workflow that integrates with your shop and logistics systems. The app gives merchants complete visibility into return processes while reducing manual work through paperless automation.
The digital returns portal lets customers choose between exchanges, vouchers, or refunds, improving customer loyalty. An AI assistant analyzes return reasons and delivers actionable recommendations to help optimize your operations. Real-time analytics and KPI tracking provide insights into return trends so you can enhance the post-purchase experience.
The app also includes a withdrawal button form that meets EU regulatory requirements effective June 19, 2026, keeping your store compliant.
Launched: December 12, 2025
Key features
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
- Withdrawal button form that complies with EU regulations
Integrations with:
- DHL,
- DPD,
- Klaviyo,
- TikTok,
- Xentral,
- Zendesk
Category:
Pricing of toern ‑ Returns & Withdrawal
Starter
$99 / month
Plus usage charges
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
- Exchange
- Gift cards
Starter Plus
$229 / month
Plus usage charges
- Everything from Starter
- Branded Returnportal
- Extended analytics
- Klaviyo Integration
Growth
$399 / month
or $3,828/year and save 20%
- Unlimited returns
- Everything from Starter Plus
- Zendesk Integration
- Advanced Rules / Gatekeeping
Scale
$699 / month
or $6,948/year and save 17%
- Unlimited returns
- Everything from Growth
- Third-party integrations
- Customized flows
