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Ticketify – Support Tickets
- by JB Development
- Free plan available. Free trial available.
- by JB Development
- Free plan available. Free trial available.
Handle customer support tickets as a team with order details and customer info right next to every conversation.
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About the Ticketify – Support Tickets
Ticketify helps you manage customer support tickets as a team, with all the context you need in one place. When customers submit a request through your storefront form, it creates a ticket linked to their customer profile and order history, so you can see what they bought without switching tabs.
Organize support requests by area, tag, priority, and status to keep everything structured. Assign tickets to team members, add internal notes that customers won't see, and collaborate on responses. Use saved replies for common questions to answer faster, and customers receive an email notification when you respond.
All customer and order details appear right next to each conversation, making it easy to handle support requests efficiently. Perfect for teams looking to manage customer tickets in one workspace while keeping track of priorities and maintaining clear communication.
Launched: September 28, 2026
Key features
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
- View relevant customer and order details while handling support requests
Integrations with:
- Shopify Admin
Category:
Pricing of Ticketify – Support Tickets
Free
Free
- 5 support tickets per month
- 1 support area
- Customer support portal
- Storefront ticket form
- Ticket management dashboard
- View and reply to tickets
- Ticketify branding included
- No email notifications
Entry
$4.99 / month
- 25 tickets per month
- 1 support area
- Storefront ticket form
- Customer email notifications
- Basic ticket inbox
- Ticket status management
- Ticketify branding included
Starter
$9.99 / month
- 250 tickets per month
- 3 support areas
- Staff notification recipients
- Editable customer auto-reply
- Remove Ticketify branding
- Ticket status management
- Storefront ticket form
- Everything in Entry
Pro
$19.99 / month
- 1,000 tickets per month
- Unlimited support areas
- Internal notes
- Ticket tags
- Advanced ticket filters
- Email templates
- Saved replies
- Everything in Starter
Business
$39.99 / month
- Unlimited tickets
- Unlimited support areas
- Customer and order lookup
- Reporting and export
- SLA and urgent routing
- Custom branding
- Ticket assignment
- Everything in Pro
