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Talkward: Helpdesk & Live Chat
- by Pangolin
- Free plan available. Free trial available.
- by Pangolin
- Free plan available. Free trial available.
Manage customer conversations from chat, email, WhatsApp and social media in one inbox with order details and AI support.
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About the Talkward: Helpdesk & Live Chat
Talkward combines chat, email, WhatsApp, Instagram and Facebook messages into one shared inbox for your support team. The live chat widget installs directly from the theme editor without any coding required. Every conversation displays complete order details including payment status and shipment tracking right alongside customer messages. Your team can cancel orders, issue refunds, create discount codes or hold fulfillment without switching between different tools. The built-in AI agent automatically handles common order questions in multiple languages, reducing response time and support workload. All customer data is securely hosted in the EU for privacy compliance.
Launched: November 9, 2026
Key features
- Live chat in your store, turned on from the theme editor without code
- One shared inbox for chat, email, WhatsApp, Instagram and Facebook
- Orders, payment and tracking shown next to every conversation
- Cancel, refund, discount code or hold fulfillment from the inbox
- AI agent that answers order questions in the customer's language
Integrations with:
- Calendly,
- DeepL,
- JTL-Wawi,
- n8n,
- Salesforce,
- Sendcloud
Category:
Pricing of Talkward: Helpdesk & Live Chat
Free
Free
- Connect your store in one click
- Chat widget in your storefront
- Shared inbox for web chat and email
- 1 seat, up to 50 active contacts
Basic
$79 / month
- Everything in Free, 5 seats
- Unlimited contacts
- WhatsApp, Instagram, Facebook and eBay
- Saved replies, follow-ups, team chat
- Chat widget without Talkward branding
- Live visitor list
Professional
$129 / month
- Everything in Basic, 10 seats
- Orders and customer file in the inbox
- Order actions by your team or the AI
- AI agent, 10,000 AI credits per month
- Automations with Shopify triggers
- Departments, API and webhooks
Advanced
$279 / month
- Everything in Professional, 25 seats
- 3 brands and 3 AI agents
- 30,000 AI credits per month
- Statistics and reports
- Parcel tracking, 1,000 parcels a month
- Priority support
