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SupportPrep AI
- by Phoenix White
- From $29/month. Free trial available.
- by Phoenix White
- From $29/month. Free trial available.
Draft customer support replies with order context and policy guidance. Review before sending—no auto-replies.
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About the SupportPrep AI
SupportPrep AI helps merchants prepare customer support replies by drafting responses from manual tickets and inbound webhooks. The app matches messages to Shopify order context and applies your store policies to guide each support draft. It flags identity mismatch and safety risks so you can review potential issues before responding. Every reply stays in draft form for human review—the app never auto-sends replies, processes refunds, cancels orders, or edits orders. This gives support teams the speed of AI with full control over customer communication.
Launched: July 2, 2026
Key features
- Draft replies from tickets with order context
- Flag identity mismatch and safety risks
- Use store policies to guide support drafts
Category:
Pricing of SupportPrep AI
Starter
$29 / month
- 300 tickets/month
- Manual tickets
- Inbound webhook
Growth
$59 / month
or $590/year and save 17%
- 1,500 tickets/month
- Policy library
- Batch processing
Pro
$139 / month
or $1,390/year and save 17%
- 8,000 tickets/month
- Policy library
- Batch processing
